Network Performance Manager

Your contributions will help safeguard the firm's reputation and support our commitment to excellence. We value collaboration, innovation, and a strong risk culture, and you will be empowered to drive positive change.
The Network Performance Management team supports multiple lines of business, including Markets, Securities Services, Asset & Wealth Management, and Commercial Banking. You will have the opportunity to work with a diverse group of professionals across global markets, leveraging data analysis and service reviews to enhance performance and mitigate risk. Our team is dedicated to continuous improvement and provides coverage across a wide range of products and services.

Job responsibilities

• Proactively identify and assess operational risks related to service providers and agent banks

• Manage escalations and drive resolution of service issues across operational teams

• Build and maintain strong relationships with external providers and internal partners

• Conduct service reviews and accurately assess risk, ensuring delivery of high-quality reports

• Utilize thematic data analysis to improve provider performance through service scorecards

• Ensure service level agreements are met and aligned with business requirements

• Lead incident and crisis management, including external engagement and remediation

• Support enhancements in processes, controls, and systems to strengthen risk management

• Communicate effectively with stakeholders at all levels, both written and verbal

• Contribute to a culture of risk awareness and continuous improvement

• Maintain accountability for investigation and resolution of escalated enquiries

Required qualifications, capabilities, and skills

• Strong operational knowledge related to markets and/or securities services businesses

• Demonstrated ability to prioritize and manage a large book of work

• Proven aptitude for risk management, compliance, and oversight

• Ability to escalate issues quickly and appropriately

• Excellent written and verbal communication skills

• Effective project management skills

• Experience in process, control, or system enhancements

• Ability to influence and shape successful outcomes

• Strong analytical and problem-solving skills

• Commitment to diversity and inclusion in the workplace

• Bachelor's degree or equivalent experience

Preferred qualifications, capabilities, and skills

• Experience working with agent banks, sub-custodians, or financial market infrastructures

• Familiarity with service scorecards and data-driven performance management

• Experience in incident and crisis management

• Advanced skills in data analysis and reporting

• Knowledge of global markets and cross-border operations

• Professional certifications in risk management or related fields

• Experience in a large, matrixed financial institution

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.