Senior Lead Architect: ServiceNow Architecture

f the Platform Architecture team, assess, design, and implement the processes and configuration standards for current and future ServiceNow capabilities

• Works with Product/Process Owners, design solutions to meet desired outcomes while ensuring platform integrity and control standards

• Works closely with engineering and operational teams.

• Functions as a subject matter expert in assessment, design, and implementation of the processes and ServiceNow tools needed to create an ITSM framework.

• Drives initiatives to identify, optimize and automate manual IT business process to deliver secure, scalable and reliable IT infrastructure.

• Leads the Digital Workflow talent pipeline for off-shore location through recruiting, coaching and mentoring junior talent

• Researches and evaluates emerging technologies and trends, develop and implement solution prototypes and lead POC's with a passion for automation to enable speed to market.

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience

• Hands-on practical experience working with ServiceNow skills such as CTA.ITSM, ITOM, ITAM, GRC, HR, CRM

• Advanced experience in building ServiceNow custom applications

• Advanced knowledge of cloud technologies, service and solutions

• Ability to tackle design and functionality problems independently with little to no oversight

• Practical cloud native experience

• Experience of working in a matrix management model, utilizing virtual teams

• Demonstrated ability to build consensus among many stakeholders

• Comfortable with ambiguity and willing to take principled bets on new technology

• Adds to team culture of diversity, opportunity, inclusion, and respect

Preferred qualifications, capabilities, and skills

• Ability to forge strong relationships and build a wide network throughout the firm

• Exceptional communication and presentation skills

• Additional ServiceNow certifications is a huge plus

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.