Specialist - Fraud, Customer Service - Cebu

s, while staying engaged with our customers

• Communicate with customers in a metrics-driven environment

• Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment

• Take ownership of each customer interaction while treating them with respect and responding with empathy

• Work both independently and in a team environment

• Abide by all applicable regulatory and departmental practices and procedures

Required qualifications, capabilities, and skills:

• Computer experience required, utilizing multiple computer applications in a Windows-based environment

• Completed at least 2 years in college or, Completed the K-12 Curriculum or,

• High school graduate with 1 year customer-interfacing work experience or,

• Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience

Preferred qualifications, capabilities, and skills

• Ability to multitask using a computer and simultaneously provide customer support

• Comfortable in a fast-paced, consistently changing environment

• Previous experience working in a Hospitality, Restaurant or Retail industry

• Have a passion for helping people by solving problems, presenting, and explaining solutions

Work Schedule:

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends, or night shifts/US-friendly shifts. Specific schedule information will be provided by the Recruiter.

This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.