Specialty Product Associate I

Letters of Credit, Guarantees, Collections, Supply Chain Finance, and Loan products. We have established a distributed operating model with regional hubs, global processing centers and a network of branches. Trade Finance is a credit based product which is highly complex and requires a significant amount of expertise. Whether you will be providing a small value rental guarantee or a $100mm financing transaction, your focus will be on providing a first class service to our clients.

Job Responsibilities

• Manage the day-to-day operational activities for Standby/Guarantee functional team

• Process transaction Standby letter of credit / Bank Guarantees - issuance, amendments, document examination & payments including compliance screening for the relevant documents

• Ensure seamless workflow and expediting urgent transactions as per Service Level Agreements (SLA)

• Support management in spurring efficiency into the process model by bringing in the best practice after detailed analysis of process. This includes but not limited to assessing service quality and identifying areas for process improvement, service or tech initiatives

• Develop and exercise business plan, internal procedures and lead projects, offer innovative solutions and cost efficiency opportunities

• Support a wide range of stakeholders (product, sales, client service, partner site and tech support)

• Build effective relationships with management and internal stakeholders and influence them where necessary

• Manage crisis situations through proper escalation matrix and motivate team

• Ensure integrity of process, operations and associated results

Required Qualifications, Capabilities, and Skills

• Strong business knowledge on Trade products, processes and system knowledge

• Excellent Customer Service Skills to handhold irate clients or internal stakeholders

• Must be a multitasker with ability to handhold various issues/task assigned within team

• Excellent attention to detail, and an ability to know when a deep dive approach is appropriate

• Ability to spur results through a hands-on approach

• Excellent verbal and written communication skills, and adept to communicate with all levels of the business and technical parts of the organization

• Ability to partner with demanding stakeholders, managing their expectations while developing strong working relationships with them

• Knowledge of operational risks and related controls, audit and internal control framework

• Confidence to challenge, and be challenged, whilst remaining a positive 'can-do' outlook

• Knowledge about SWIFT MT760/MT767/MT799 & SWIFT payment message

Preferred Qualifications, Capabilities, and Skills

• Certificate as a Certified Documentary Credit Specialist (CDCS)

• Certificate for Specialists in Demand Guarantees (CSDG)

• Certificate in International Trade and Finance (CITF)

• Comprehensive knowledge of Uniform Customs and Practice for Documentary Credits (UCP 600), International Standby Practices: ISP98 & Guide to ICC Uniform Rules for Demand Guarantees URDG 758, Boycott regulations, Office of Foreign Assets Control compliance with strong decision-making capability

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.