Technical Support II - Data processing in AWS

Looing after service desk tickets using ServiceNow.

• Monitor production environments for anomalies and address issues utilizing standard observability tools.

• Assist in the escalation and communication of issues and solutions to the business and technology stakeholders.

• Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure.

• Provide on-call coverage during weekends.

Required qualifications, capabilities, and skills

• Possess 2+ years of experience, ideally working with Data/Python applications in Production environment.

• Experience with cloud platform (AWS) in setting up infrastructure using Terraform.

• Experience in programming or scripting language (Python).

• Experience working with containers and container orchestration (Kubernetes).

• Experience with automation tool/solution such as Ansible, Autosys, Control-M etc.

• Exposure to observability and monitoring tools and techniques.

• Solid communication and collaboration skills, with the ability to work effectively in a fast-paced, dynamic environment.

Preferred qualifications, capabilities, and skills

• Significant advantage to have experience supporting applications on platforms such as Databricks, Snowflake or AWS EMR (Databricks preferred).

• Actively self-educates, evaluate new technology, and recommend suitable ones.

• Knowledge of virtualization, cloud architecture, services and automated deployments.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.