Technology Support Lead - Vice President

o move between them. While we're looking for professional skills, culture is just as important to us. We understand that everyone's unique - and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference - on us as a company, and on our clients and business partners around the world.

Job responsibilities:

• Lead EntraID administration, optimizing conditional access policies and security best practices.

• Develop and implement robust identity and access management solutions to protect organizational assets.

• Provide expert support for multi-cloud environments (Azure, GCP, AWS) to platform engineers.

• Secure end-user devices using Jamf Pro, Protect, and Radar, including managing application allow-listing.

• Monitor and remediate security incidents and vulnerabilities on end-user devices.

• Automate repetitive tasks and streamline user management with scripting (PowerShell, Bash) and Microsoft tools.

• Collaborate with security teams on implementing recommended changes and participating in threat modeling exercises.

• Support and manage Netskope for Data Loss Prevention (DLP), Secure Web Gateway (SWG), and Cloud Firewall compliance.

• Oversee the secure lifecycle management of SaaS applications (onboarding, maintenance, deprovisioning).

• Analyze error logs and resolve root causes of escalated technical issues to ensure timely and effective resolution.

• Extensive knowledge and hands-on experience with macOS management and support in an enterprise environment

Required qualifications, capabilities and skills:

• Demonstrate extensive hands-on experience with EntraID (Azure Active Directory), conditional access, and security best practices.

• General knowledge of Azure, GCP, and AWS platform management and support.

• Advanced scripting abilities in PowerShell and Bash; proven track record of automating processes.

• Familiarity with Netskope for DLP, SWG, and Cloud Firewall; demonstrated understanding of cloud firewalls, ports, and protocols.

• Demonstrated experience collaborating with security teams and participating in threat modeling.

• Strong knowledge of SaaS application lifecycle management.

• Understanding of authentication and provisioning protocols (SAML, SCIM, JIT).

• Ability to interpret and analyze error logs to diagnose and resolve technical issues.

• Expertise in Jamf, including securing end-user devices, allow-listing applications, and developing configuration profiles

• Understanding of Least Privileged access, its implementation, and importance.

Preferred qualifications, capabilities and skills:

• Github

• Terraform

• Vulnerability Management

• GCP Experience

• AWS Experience

• Azure Experience

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.