Vice President - Applications Support Engineer

ss-facing technology application support to business and operations teams across the Asia Pacific region.

• Conduct reviews and implement technology application and infrastructure releases, disaster recovery exercises, and patch management.

• Oversee production technology incidents until resolution, ensuring prompt engagement, escalation, and effective communication with business, technology, and vendor partners.

• Troubleshoot database issues and report findings.

• Enhance support documentation and procedures.

• Collaborate within a follow-the-sun support model with global counterparts.

• Serve as a Subject Matter Expert (SME) for key applications, upholding global best practices and hygiene standards.

• Conduct root cause analysis (RCA) post-incident, identifying, tracking, and implementing preventative measures.

• Contribute to the development of tools, frameworks, and techniques to boost productivity and quality in production support, applying SRE principles.

• Develop and support automation tools to enhance platform reliability and team productivity.

• Provide support during early APAC hours and rotational weekend work.

Required Qualifications, Capabilities, and Skills:

• Bachelor's degree in Engineering, Computer Science, or Information Technology.

• Over 10 years of experience in application support and production management.

• Strong database expertise with SQL queries for data investigations and other databases such as Oracle, MS-SQL, PostgreSQL, Cassandra.

• Experience in Unix and Windows Operating System; Kubernetes for Container Orchestration, and scripting languages: Perl, Python, Linux/UNIX shell.

• Proven track record in Production Support & SRE, with a clear understanding of SRE protocols and methodologies, and managing Incident & Problem Management calls for business-impacting outages, conducting post-incident analysis, and implementing preventative measures.

• Support management skills, including designing and using monitoring dashboards, generating service KPIs, reporting on service stability and performance, and log/message bus monitoring.

• Experience in technology disaster recovery planning and test execution.

• Ability to drive issue resolution across different support teams.

Preferred Qualifications, Capabilities, and Skills:

• ITIL v4 is beneficial.

• Ideally, AWS experience and certification, including core AWS services like EC2, S3, EKS, RDS, Cloudwatch.

• Prior experience in JAVA development is advantageous.

• Experience with cloud platforms (e.g., AWS, Google Cloud) is advantageous.

• Familiarity with Splunk for log analysis and monitoring.

• Telemetry & Application Performance monitoring tools: Splunk, AppDynamics, Dynatrace, Grafana, ITRS Geneos.

• Schedulers: Control-M / Autosys.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.