CloudOps Admin

versee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients.

One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You'll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you'll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.

Your future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

• Picks up tickets that are assigned to the team by L2

• Create SOPs for all generic monitoring KPI's

• Ownership & participation on SEV12 Incidents, Problems & Changes

• Participate in daily account governance and review calls

• Perform monthly ticket reviews with FLM and identify recurring cases that can be automated

• Work with the FLM to provide daily sunrise sunset dashboard that includes the following:

• SEV 1, 2 Incidents, Problem Records & Change Requests

• Ticket Backlogs

• Backup Status

• Ownership of backups & restore

• Ensure all technical documentations (SOP, KEDB, Architecture) for the respective accounts are up to date, accurate and maintained in the Wiki

• Train new joiners on account specific knowledge and SOP's.

• Monthly patch and compliance ownership

Backup Management Technology - Commvault, Cloud Native

Activities

• Develop a backup policy in consultation with the Customer and adhere to the policy

• Provide routine backup and recovery of data with respect to the IT Infrastructure

• Label backup media and log maintenance as per the policy

• Periodically monitor the log generated by the backup tool agreed with the customer to ensure that all tapes have data and can be restored successfully

• Monitor the performance of scheduled backups, schedule testing of backups as per policy agreed with customers during transition and ensure adherence to related retention policies

• Review backup logs to verify successful completion of backup

• Notify to customer team any backup failures

• Perform restoration drill as per the schedule agreed with customer during transition, and sign off with Customer.

• Perform snapshot backups and restore as per policies provided by UPL

• Use media rotation procedures for tapes or other backup media after pre-determined usage or age thresholds and after taking necessary copies

• Track and log all media movements in or out of the data centers

• Monitor and maintain tape media and tape drive for reliability to avoid read/write errors

• Maintain an inventory control system to properly manage tapes in storage as well as those stored off-site

• Initialize and label new tapes based on the Customer's policy provided during transition

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Backup Management Technology - Commvault, Cloud Native

Required Technical and Professional Expertise
Azure:

• Hands on experience - Terraform, Ansible

• Hands-on skills on configuring & troubleshooting Alibaba cloud technologies.

• Implementing compute, storage and network services on Azure cloud platforms.

• Service consumptions and its reporting, Cost management and its reporting, Dashboard and Integrations, Automation in reporting

• Expert level Linux Windows System Operations Skills

• Expert skills on troubleshooting cloud networks, middleware & cloud storage technologies.

• Security & Backup implementation and troubleshooting.

Certifications Required - AWS

• Azure Administrator Level Certification (AZ 104)

AWS:
• Amazon Web Services - AWS-L2 (Mandatory)

• Cloud-IaaS-Compute-Amazon Web Services-AWS-L2

• Cloud-IaaS-Storage-Amazon Web Services-AWS-L2

• Hands-on (Terraform/Ansible/GitHub) experience

• Hands-on skills on configuring & troubleshooting AWS cloud technologies.

• Implementing compute, storage and network services on AWS cloud platforms

• Service consumptions and its reporting, Cost management and its reporting, Dashboard and Integrations, Automation in reporting

• Expert level Linux Windows System Operations Skills

• Expert skills on troubleshooting cloud networks, middleware & cloud storage technologies.

• Security & Backup implementation and troubleshooting.

Certifications Required - AWS

• AWS Solutions Architect - Associate

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.