Experience Strategy Leader

ness and account leaders, technical strategists, customers, and Kyndryl's alliance partners to define problems, imagine solutions and service blueprints, and enable all to bring these solutions to life.

• You'll work with Kyndryl Vital Italy leaders to identify high-potential customer projects, build a pipeline for the team, and you will constantly look for more ways to add value to our customer's businesses.

Kyndryl Vital Amplifier/Advocate

• Be an advocate for Kyndryl Vital - championing design-thinking, collaboration and co-creation - both internally and with customers

• Build awareness, create trust and clearly communicate Kyndryl Vital Italy strategy and value proposition - both internally and with customers

• Support thought leadership agenda to raise profile and build reputation - both internally and with customers.

• Support Kyndryl Vital operations and growth

• Ensure Kyndryl Vital supports and enables Italy business strategy; driving sales, revenue, and profit

• Grow Kyndryl Vital-specific opportunity pipeline, both within existing accounts and new logos

• Support Kyndryl Vital programme management in Italy; project identification and development, resource support, relationship development with key account owners

• Build & grow Kyndryl Vital programme; develop relationships and revenue opportunities.

Who You Are

Required Technical and Professional Expertise

• Proven success in building/managing high-performing teams for large-scale digital transformation initiatives

• Expertise advising C-suite executives on aligning technology initiatives from an experience-first orientation, aligning organizational strategy and ROI

• Strategic problem-solving skills using human-centered design principles to address technical, business and user needs simultaneously

• Fluency integrating human needs and business objectives into technology roadmaps with clear ROI frameworks

• Experience collaborating with technical architects/engineers to implement enterprise solutions at scale

• Leadership in cross-functional teams through full project lifecycles - discovery to deployment

• Skills building consensus among stakeholders with competing priorities through service blueprints/co-creation workshops

• Demonstrated ability in team development - hiring creative talent, mentorship programs, and scaling operations

Preferred Professional and Technical Expertise

• Deep industry vertical experience

• Experience in both enterprise and agency worlds

• Knowledge and experience in IT infrastructure or other technical applications

• Human behavior, change management, or other applied social sciences

• Data science, AI/ML background

• Experience in DesignOps or otherwise experienced in design-specific processes and capabilities

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.