SAP SuccessFactors Functional Analyst - AMS Application Support

cident resolution, configuration adjustments, HR integration review, data validation, key‑user support, and participation in continuous improvement initiatives within the AMS model.

The consultant also participates in SIT/UAT testing cycles, coordinates with technical and functional teams, supports change governance processes, prepares functional documentation, and contributes to post‑release stabilization, ensuring compliance with corporate guidelines and IT standards.

Requirement

1) Incident and Request Management (AMS)

• Analyze, diagnose, and resolve functional incidents within the assigned SuccessFactors modules.

• Handle business requests by assessing functional impact and proposing configurations aligned with SAP best practices.

• Validate master data, end‑to‑end processes, and configured business rules.

• Manage tickets according to established priority, impact, and SLA guidelines.

2) Functional Configuration and Module Maintenance

• Adjust configurations within SuccessFactors modules in alignment with HR processes and operational requirements.

• Manage rules, workflows, permissions, roles, templates, picklists, and MetaData Framework (MDF) objects.

• Review recurring processes such as new hires, employee movements, payroll‑related steps (when applicable), performance cycles, and learning assignments.

• Validate proper data synchronization between Employee Central (EC) and other modules.

3) Integrations and Data Flow Management

• Review integrations with SAP ERP, SAP S/4HANA, SAP CPI, or external systems (AD, local payroll solutions, portals, etc.).

• Validate payloads, data formats, mappings, and scheduled transmissions.

• Collaborate with technical teams when integration adjustments are required.

4) Testing, Releases, and Stabilization

• Participate in SIT and UAT functional testing to validate configurations, processes, and integrations.

• Perform regression validations to ensure changes do not impact existing processes.

• Provide support during releases, quarterly SuccessFactors updates, and stabilization periods.

5) Documentation and Operational Compliance

• Maintain up‑to‑date functional documentation, including configurations, process flows, manuals, evidence, and permission matrices.

• Record recurring solutions, procedures, and operational guidelines.

• Ensure compliance with change management, security policies, and AMS governance processes.

6) Continuous Improvement

• Propose adjustments to optimize HR processes, configurations, and system rules.

• Identify opportunities for automation or process standardization.

• Participate in continuous improvement initiatives, internal audits, and quarterly SuccessFactors releases.

Who You Are

Required Technical and Functional Knowledge

SuccessFactors (one or more modules):

• Employee Central (EC)

• Recruiting Management / Recruiting Marketing

• Onboarding 1.0 / Onboarding 2.0

• Performance & Goals (PM/GM)

• Compensation / Variable Pay

• Learning Management System (LMS)

Configuration and Tools:

• Administration of roles, permissions, and Role-Based Permissions (RBP).

• Configuration and management of Business Rules.

• Workflow configuration and approval process management.

• MDF - MetaData Framework object creation and maintenance.

• Template configuration for Performance, Recruiting, Compensation, and other modules.

• Data Models (as applicable to each module).

• Job Scheduler and Integration Center (preferred).

Integrations:

• Experience with SAP CPI, Integration Center, and OData/APIs (preferred).

• Validation of information flows between SuccessFactors and SAP ERP/S/4HANA.

Preferred Additional Knowledge:

• General understanding of Human Resources processes.

• Experience in implementations, rollouts, or post‑go‑live support.

Soft Skills

• Clear and effective communication with users and technical teams.

• Strong analytical and functional diagnostic capabilities.

• Excellent organization, prioritization, and detailed documentation skills.

• Collaborative work style with strong service orientation.

• Results-driven mindset and commitment to continuous improvement.

Education and Certifications

• Bachelor's degree in Systems Engineering, Information Technology, Administration, or a related field.

• SuccessFactors module certifications (preferred).

• ITIL certification (preferred).

Experience

• +5 years of experience with SuccessFactors within an AMS or functional support model.

• Demonstrable experience in configuring and supporting one or more modules.

• Participation in implementation, stabilization, or migration projects (preferred).

• Experience in organizations with high‑volume HR processes (preferred).

Work Model

• Availability for maintenance windows or after‑hours support when required.

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.