Senior Associate - HR Services, Benefits

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• Maintain accurate and complete benefits records across HR systems and required local documentation

• Act as a subject‑matter resource for benefits processes, ensuring consistency and policy adherence across cases

• Respond to employee and manager inquiries related to benefits, providing clear guidance on eligibility, coverage, and processes

• Support HR Business Partners and HR Services colleagues with benefits‑related escalations and complex cases

• Partner with Payroll to ensure correct benefits deductions and compliance with statutory requirements

• Provide high‑quality customer service in line with HR Services SLAs and experience standards

• Coordinate with external benefits providers and brokers to resolve operational issues and support program changes

• Support benefits audits and compliance reviews by providing accurate data and documentation

• Ensure benefits administration complies with local labor laws, statutory requirements, and internal HR policies

• Escalating risks or compliance concerns proactively and support remediation actions

• Identify opportunities for process standardization, simplification, and automation within benefits delivery

• Participate in HR transformation initiatives such as benefits system implementations, country transitions, or process redesign

• Support documentation of SOPs, process maps, and service catalogues for benefits services

• Contribute to continuous improvement of mindset within HR Services

• Manage physical and digital benefits‑related documentation where required

• Ensure data accuracy, confidentiality, and GDPR compliance in handling employee information

• Support ad‑hoc reporting requests and operational metrics related to benefits delivery

• Supports assigned country or multi‑country portfolio depending on organizational setup

Who You Are

Required Qualifications & Experience

• 1-3 years of experience in HR operations, benefits administration, or shared services environment

• Practical knowledge of employee benefits programs and HR compliance requirements

• 1-3 years of experience working with HR systems (e.g. Workday) and service management tools

• Strong attention to detail and ability to manage multiple priorities in a fast‑paced environment

• Proficiency in Microsoft Office tools (especially Excel, Word, Outlook) for documentation, tracking, and reporting

• Fluent Czech (mandatory)

• Good working knowledge of English (written and spoken)

• Bachelor's degree or equivalent experience in Human Resources, Business Administration, or a related field

Core Competencies

• Benefits administration and operational HR knowledge

• Customer‑centric mindset with strong problem‑solving skills

• Ability to interpret policies and apply them consistently

• Strong communication skills (written and verbal)

• Collaboration and stakeholder management across functions

• Continuous improvement and change‑positive mindset

• High standards of confidentiality and data accuracy

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.