Senior Manager, HR Services - My Kyndryl Case

dynamic and influential - offering a wide range of professional and personal growth opportunities that you won't find anywhere else.

You'll have the opportunity to shine as you effectively relay information to our customers, empowering them with the knowledge they need on HR policies, payroll, and more. Your exceptional communication skills will make you the rockstar of the team, maximizing customer satisfaction and response accuracy.

Join forces with our amazing team of HR professionals, and together, we'll create a supportive and collaborative environment. Information sharing is a key aspect of our team's success, and we encourage you to identify trends and share your valuable insights with management to continuously improve our services.

As a trailblazer in your own right, you'll take ownership of complex cases and provide resolutions, ensuring each employee's query is addressed with utmost care and attention. Additionally, you'll serve as a mentor to junior colleagues, providing training and coaching to shape the next generation of HR Services superheroes.

At Kyndryl, your contributions matter. We value your insights and ideas, and you'll play a pivotal role in shaping our HR services for the better. Get ready to make an impact, and together, let's revolutionize the way we deliver HR services.

Key Responsibilities:

• Oversee the day-to-day operations of your specialty area, including effectiveness of HR service delivery processes and procedures

• Maintain common standards and operating procedures for HR services to ensure consistent delivery and adherence to SLAs and KPIs at a regional and global level

• Adhere to compliance with company policies, SOPs and global procedures across service

• Monitor, analyze, and report on service delivery metrics, identifying trends and opportunities for improvement to drive operational excellence

• Drive transformation and case management to efficiency, and ability transform processes in different ways.

• Foster a proactive approach to managing change, supporting the team in adapting to new processes, systems, and technologies in a fast-evolving environment

• Monitor and analyze case flow / feedback to identify trends and areas for improvement, in partnership with regional service leaders as input for change.

• Partner with cross-functional teams to align HR services with business needs, promoting effective communication and collaboration to ensure the highest level of service delivery

• Lead and participate in HR projects and initiatives as needed.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Skills and Experience

• 3-5 years of experience in a Human Resources function
• Case management experience

Leading service teams through transformation
• Proficient in service data insights, ServiceNow, Microsoft office such as Excel, Word and Power-point
• Excellent interpersonal and communication skills, with the ability to collaborate effectively with diverse teams
• Good problem-solving and analytical skills, sensitive to data and detail orientated

Preferred Skills and Experience

• Bachelor's degree in Business/Human Resources
• Strong organizational skills, attention to detail, and the ability to manage multiple projects simultaneously

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.