Squad Leader (Platform Support)

art the future of Kyndryl.

Your role as a Squad Leader extends beyond traditional leadership. You'll be the go-to-expert in your technology and service domain - guiding, motivating, and mentoring your squad to ensure the seamless delivery of services and initiatives. Collaborating closely with cross-functional teams is paramount to achieving our business objectives and transforming requirements into strategic opportunities.

You will be at the forefront of service quality - dedicated to ensuring that your team not only meets but exceeds customer expectations while adhering to relevant Service Level Agreements (SLAs). Managing escalations, engaging with customers, optimizing workflows and priorities, and efficiently handling backlogs will be second nature to you. You'll run Agile ceremonies - driving improvement in our delivery processes. Your determination to enhance squad outcomes is the catalyst for success.

As a Squad Leader, you'll be the bridge between business requirements and innovative solutions. Through close collaboration with stakeholders, you'll gain profound insights into their needs and translate them into strategies that push the boundaries of what's achievable. You will be the champion for continuous improvement, and your end-to-end ownership of your technology and service domain will empower you to transform business requirements into the opportunities that drive Kyndryl forward.

This role is instrumental in how we deliver exceptional services to our customers - building their trust and confidence in our capabilities. Your work will not only impact the way we do business but also redefine how we deliver excellence in technology services. If you're ready to lead from the front, drive innovation, and shape the future of technology service delivery, this role is your gateway to a rewarding and impactful career journey with us.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to growing your career. Whether you want to advance in Management as a Delivery Partner Executive or pursue a technical path such as an Architect - you can find your opportunity here.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive of how you work with others.

Required Skills and Experience

• 7+ years of experience in mainframe platform support or operations.

• Minimum 3 years in leadership or squad lead role.

• Bachelor's degree in computer science, Information Technology, or related field

• Deep knowledge of mainframe environments (z/OS, Capacity & Performance Management).

• Strong analytical, organizational, and communication skills.

• Proven track record of leading teams and delivering projects on time.

• English: Advanced (required for documentation, communication with global teams, and vendor interaction).

Preferred Skills and Experience

• Certifications: ITIL, Agile/Scrum, or mainframe technologies.

• Experience with Agile methodologies and high-performing team leadership.

• Ability to manage complex delivery environments and client relationships.

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.