Systems Management

ice preparation and change management processes, constantly learning and growing your technical expertise to ensure the best outcomes for our customers.

Your technical prowess will be put to the test as you troubleshoot critical customer situations and provide timely solutions to keep their systems secure, reliable, and efficient. You'll be the go-to expert for sizing and optimizing systems, ensuring our customers' business performance is always world-class.

At Kyndryl, we're committed to providing the best possible service to our customers, and as a Systems Management Specialist, you'll be an integral part of that mission. So if you're passionate about technology and want to be part of a dynamic team that's shaping the future of IT infrastructure management - then this role is for you.

Your Future at Kyndryl
Kyndryl's focus on providing innovative IT solutions to its customers means that in Systems Management, you will be working with the latest technology and will have the opportunity to learn and grow your skills. You may also have the opportunity to work on large-scale projects and collaborate with other IT professionals from around the world.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Technical and Professional Expertise
2 years
• Proven experience in system management, network administration, and technical support
• A solid understanding of operating systems (such as Windows, Linux, or Unix), networks, and software systems
• Familiarity with cyber security, incident response, security operations, vulnerability management, IT security architecture, risk management, cyber threat hunting, and cyber security standards
• Expertise in data warehousing, database administration and design, data quality, data modeling, data architecture, and various programing languages
• Proficient knowledge of network routing and switching, network troubleshooting, engineering and infrastructure, load balancing, and virtual private networks

Preferred Technical and Professional Experience

• Systematic and troubleshooting skills
• Knowledge of databases (SQL, DB2, MySQL, etc.)
• Certifications in cybersecurity, cloud computing, or project management

• Instalar, configurar, elaborar scripts de despliegue y desplegar los productos de una especialidad tecnológica.
• Interactúa permanentemente las unidades usuarias del Banco para definir acciones clave, construir acciones personalizadas, patrones, reglas para atender los requerimientos por controles de cambio para habilitación y deshabilitación de monitoreos, ventanas de mantenimiento e incidentes sobre las plataformas de Observabilidad.
• Explora, identifica y propone soluciones de monitoreo, que en ocasiones incluye hardware o software, sacando el máximo provecho a la plataforma y las tecnologías con las que cuenta el Banco.
• Construye instrucciones de código con procesos estandarizados bajo un marco metodológico a fin de acelerar la entrega y reducir la interacción humana.
• Prepara y presenta entregables de los requerimientos de monitoreo como Dashboards funcionales, de negocio, aplicación, servicios o los resultados de la integración con componentes de terceros.
• Encuentra oportunidades de mejora continua sobre la plataforma para etiquetar servicios, peticiones, agrupaciones de procesos y hacerla más eficiente.
• Impulsar nuevas tendencias y plataformas, Identifica estándares, procedimientos e implementa buenas prácticas.
• Asegurar la correcta administración e implementación de puntos de control y monitoreo de los componentes de la plataforma tecnológica en las herramientas de Observabilidad (ej.. infraestructura, servicios y lo competente a las capas de observabilidad).
• Promover la optimización en la operación de las diferentes plataformas.
• Asegurar el cumplimiento de lineamientos de tecnologías a su cargo.
• Documentar los procedimientos e información crítica relacionados a las herramientas de la plataforma.
• Atención de Requerimientos e Incidentes (Troubleshooting).
• Participar en pases a producción.
  Skills:
• Implementación, configuración y administración de tecnologías de Observabilidad y Monitoreo.
• Configuración de umbrales, triggers, jobs, monitoreo Sintético etc.
• Configuración de SLO y del user journey
• Construcción de Dashboards
• Integraciones con otras Aplicaciones (ITSM, Gestor de Eventos, Automatización, OncallManagement, etc.)
• Fundamentos en DevOps y Arquitectura de Microservicios
• Experiencia en administración de infraestructura y/o DevOps.
• Conocimientos en tecnologías Open Source para observabilidad (Opentelemetry, Grafana y Prometheus).
• Conocimientos en tecnologías de Observabilidad (on-prem y Azure-Cloud)
• Experiencia en herramientas de monitoreo y observabilidad (Dynatrace, Datadog, ElasticStack, Grafana, Prometheus, etc.).
• Conocimientos y experiencia administrando contenedores (Docker, Kubernetes)
• Capacidad de aprendizaje sobresaliente
• Comunicación efectiva con el equipo y stakeholders.
• Metodologías Agiles (Scrum, Kanban)
  Capacitaciones y/o certificaciones:
• Experiencia en implementaciones y configuraciones de las herramientas de observabilidad en ambientes on-premise y herramientas SaaS - altamente deseable
  Certificaciones (deseables):
• Certified Kubernetes Administrator (CKA)
• Certificación Elastic Certified Observability Engineer o similares.
• Dynatrace Associate, New Relic Fundamentals y/o DataDog Certification o similares.

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.