Client Success Partner

: LNVGY).

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Description and Requirements

Client Success Partner - This role is a trusted advisor and advocate for our strategic clients, responsible for driving adoption, expansion, and renewal of our services. This role requires a deep understanding of our offerings, our clients' businesses, and the ability to build strong, long-lasting relationships. The ideal candidate possesses a proven track record in client success, service delivery, and account management within a complex technology, SaaS environment or Systems Integrator environment.

You will:

• Develop a deep understanding of client needs and objectives:

• Conduct thorough onboarding to understand clients' business goals, challenges, and key performance indicators (KPIs).

• Proactively identify opportunities to leverage our services to address client needs and drive business value.

• Maintain regular communication with key client stakeholders to build rapport and stay informed about evolving needs.

• Drive adoption and utilization of our services:

• Develop and execute adoption plans tailored to each client's specific requirements.

• Provide ongoing training, support, and guidance to ensure clients maximize the value of our services.

• Monitor service utilization and identify areas for improvement.

• Proactively address any roadblocks or challenges hindering adoption.

• Identify and pursue expansion opportunities:

• Develop a deep understanding of our product roadmap and identify opportunities to upsell or cross-sell relevant services.

• Collaborate with sales and product teams to develop and present compelling expansion proposals.

• Negotiate and close expansion deals that deliver mutual value.

• Secure timely renewals and minimize churn:

• Proactively manage the renewal process, ensuring clients are satisfied with our services and understand the value they deliver.

• Identify and mitigate any potential churn risks.

• Negotiate and secure renewal agreements that meet both client and company objectives.

• Oversee service delivery and ensure client satisfaction:

• Act as the primary point of contact for service-related inquiries and issues.

• Collaborate with internal teams to ensure timely and effective resolution of client issues.

• Monitor service performance and identify areas for improvement.

• Proactively gather client feedback and identify opportunities to enhance service delivery.

You Bring:

• MBA or Bachelor Degree in Computer Science, Information Technology, or a related field

• With 20 years of proven success in client success, account management, or service delivery roles, preferably within a Systems Integrator, technology or SaaS company

• Experience with CRM software (e.g., Salesforce) and project management tools

• Ability to build rapport and establish trust with senior-level client stakeholders

• Ability to translate technical concepts into business value and articulate the ROI of our services

• Excellent communication and presentation skills

• Strong problem-solving and analytical skills

• Proactive and results-oriented

Additional Locations:

• Singapore - Central Singapore - Singapore

• Singapore - Central Singapore - SINGAPORE