Inside Sales Support Representative

: LNVGY).

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Description and Requirements

The Inside Sales Support Representative will support a specific dedicated EMEA region and interact with ISG Sales teams (60%), internal customers (e.g. pricing, order management - 30%) and external customers / Lenovo Business Partners (10%). This position is dedicated to meeting the expectations of internal and external customers. Building strong relationship and supporting sellers to offload them from Administrative and non-customer facing activities. The role is instrumental for increasing our Sellers efficiency and focus on our customers.

Responsibilities include:

• Contract Creation, Validation of terms and conditions, Contract Registration

• Proposal and Price Quotes Creation

• Solution Design / Configuration

• Scope of work Preparation

• Process Education and New Tools Testing

• Escalations and prioritization with aligned functions as Pricing, Supply Chain, Product management, Finance, Channel...

• Audit ready documentation creation and storage maintenance

Requirements:

• The Sales Support Representative will have excellent contract language / creation background, teaming skills, quality improvement, and organization skills. Also, this candidate is able to manage priorities and demonstrates a strong aptitude for critical thinking and problem resolution.

Other requirements include:

• Strong written and verbal English and preferably French language and this role will cover French market.

• At least 2-3 years of experience in Customer Service service, back office or sales support is an advantage

• Strong PC Background (Word, Excel, Power BI, etc)

• Customer Satisfaction and Customer Escalation Management

• Strong ability to gather, analyze, monitor and document data

• Exceptional interpersonal and relationship management skills, facilitation and collaboration skills

• Team player who is highly motivated & detail oriented

• Flexibility to work in an fast-paced environment and manage multiple concurrent tasks / project

What we offer:

• An environment that supports career development and fast progression

• A collaborative and diverse team

• The opportunity to join a team that works closely with countries across the world with possible travel opportunities.

• Competitive salary

• Medical care

• Employer contribution to the Third pillar pension system

• Life Insurance

• 3 Sick days per year

• Additional vacation days

• Broad selection of soft and hard skills trainings and individual mentoring

• Plus other benefits and lots of fun!

Base gross monthly salary from 1 800 EUR, depending on experience + variable part 12% of your annual earnings.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations:

• Slovakia