ISG Services Sales Support Representative

: LNVGY).

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Description and Requirements

We are currently recruiting a Sales Support representative & Claims Analyst, who will play a key role in supporting our sales teams across EMEA and optimizing our services sales processes, together with financial claims processing. The candidate will be responsible to understand the end-to-end systems used to create and manage the maintenance contracts and support day-to-day activity in those systems.

The Sales Support & Claims team is crucial for Lenovo in order to help our business grow, speed up the contract process, and increase customer satisfaction. This is a great opportunity for you to become a part of a great team in a fast-growing business, which will bring you many opportunities to develop your carrier, use your potential, influence the processes set up, communicate in foreign languages daily, and get a sense of Lenovo's business.

We are looking for proactive people who do not like a routine at work and thrive in multicultural environment as this team supports the EMEA region.

Interactions: The team will interact with Sales teams, internal customers (e.g. Pricing, Order Management, Marketing, Project Managers, and Developers), and external customers / Lenovo Business Partners. This position is dedicated to meeting the expectations of internal and external customers.

Responsibilities include:

• Contract Creation, validation of terms and conditions, contract maintenance, renewals, contract registration

• Proposal and Price Quotes Creation

• Solution Design / Configuration, SOW Preparation

• Audit-ready documentation creation and storage maintenance

• Analyzing and solving financial claims

• Improving systems and processes

Other requirements include:

• 1+ year of contract administration experience is preferable

• The position is suitable for fresh graduates

• Business level English skills both written and verbal (other foreign language is an advantage: German, French, Italian or Spanish)

• Reporting and analysis skills, customer Satisfaction and Customer Escalation Management

• Strong ability to gather, analyze, monitor, and document data, resolving financial disputes

• Interpersonal and relationship management skills

• Flexibility to work in a fast-paced environment and manage multiple concurrent tasks

What we offer:

• Opportunities for career development & growth

• Performance-based rewards

• Flexible working environment (combination of working from home/office)

• 3 sick days per year

• Additional vacation days

• A broad selection of soft / hard skills trainings and individual mentoring

Base gross monthly salary starts from 1.500 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also variable part (a bonus) in value of 12% of your annual earnings.

We look forward to discuss this opportunity with you soon!

Interested to know more? Check this video: Youtube Video

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations:

• Slovakia