[LPS] Cloud Wintel Engineer

: LNVGY).

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Description and Requirements

Responsibilities:

• Incident Management:
  • Respond to escalated incidents from L1 support, providing timely and effective resolution.
  • Diagnose and troubleshoot complex technical problems across various technologies.
  • Perform root cause analysis to prevent recurring incidents.
  • Document incident resolution steps and maintain knowledge base articles.
• Problem Management:
  • Investigate and resolve underlying problems affecting IT services.
  • Proactively identify potential issues and implement preventative measures.
  • Collaborate with other teams to address complex problems.
• Change Management:
  • Implement approved changes to IT systems, following established procedures.
  • Ensure changes are implemented with minimal disruption to services.
  • Validate successful implementation and document changes.
• System Monitoring & Maintenance:
  • Monitor the health and performance of IT systems.
  • Perform routine maintenance tasks to ensure system stability and security.
  • Identify and address performance bottlenecks.
• Technical Expertise:

  • Maintain in-depth knowledge of BMC Control-M, AWS cloud services, Windows and VMS operating systems, and security technologies.

  • Stay current with industry best practices and emerging technologies.

  • Provide technical guidance and mentorship to L1 support engineers.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• 3-5 years of experience in IT support, with a focus on AWS, Windows, VMS, and security. BMC Control-M experience will be an added advantage.

• Strong understanding of ITIL framework and service management principles.

• Excellent analytical, problem-solving, and troubleshooting skills.

• Strong communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Relevant certifications (e.g., AWS certification) is a plus.

Key Skills:

• BMC Control-M administration and troubleshooting

• AWS cloud services management and support

• Windows and VMS operating system administration

• Security best practices and implementation

• Incident and problem management

• Change management

• System monitoring and maintenance

• Communication and collaboration

Additional Locations:

• Singapore - Central Singapore - Singapore

• Singapore - Central Singapore - SINGAPORE