[LPS] Cloud Wintel Engineer

Lenovo

2.6

(5)

Multiple Locations

#WD00076668

Position summary

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This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit https://www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Responsibilities:

  • Incident Management:
    • Respond to escalated incidents from L1 support, providing timely and effective resolution.
    • Diagnose and troubleshoot complex technical problems across various technologies.
    • Perform root cause analysis to prevent recurring incidents.
    • Document incident resolution steps and maintain knowledge base articles.
  • Problem Management:
    • Investigate and resolve underlying problems affecting IT services.
    • Proactively identify potential issues and implement preventative measures.
    • Collaborate with other teams to address complex problems.
  • Change Management:
    • Implement approved changes to IT systems, following established procedures.
    • Ensure changes are implemented with minimal disruption to services.
    • Validate successful implementation and document changes.
  • System Monitoring & Maintenance:
    • Monitor the health and performance of IT systems.
    • Perform routine maintenance tasks to ensure system stability and security.
    • Identify and address performance bottlenecks.
  • Technical Expertise:
    • Maintain in-depth knowledge of BMC Control-M, AWS cloud services, Windows and VMS operating systems, and security technologies.

    • Stay current with industry best practices and emerging technologies.

    • Provide technical guidance and mentorship to L1 support engineers.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.

  • 3-5 years of experience in IT support, with a focus on AWS, Windows, VMS, and security. BMC Control-M experience will be an added advantage.

  • Strong understanding of ITIL framework and service management principles.

  • Excellent analytical, problem-solving, and troubleshooting skills.

  • Strong communication and interpersonal skills.

  • Ability to work independently and as part of a team.

  • Relevant certifications (e.g., AWS certification) is a plus.

Key Skills:

  • BMC Control-M administration and troubleshooting

  • AWS cloud services management and support

  • Windows and VMS operating system administration

  • Security best practices and implementation

  • Incident and problem management

  • Change management

  • System monitoring and maintenance

  • Communication and collaboration

Additional Locations:

  • Singapore - Central Singapore - Singapore

  • Singapore - Central Singapore - SINGAPORE