Service Delivery Specialist

: LNVGY).

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Description and Requirements

The Service Delivery Specialist at Lenovo is responsible for managing and improving the delivery of services to our clients, ensuring high levels of customer satisfaction, efficient service operations, and alignment with company objectives. The SDM will oversee service delivery processes, manage vendors and coordinate with other departments to meet service level agreements (SLAs) and deliver exceptional support to Lenovo's customers.

The role will focus on supporting our value added services and growing our existing markets within the EMEA.

Key Responsibilities:

Service Delivery Management:

• Oversee, develop and manage the end-to-end service delivery processes to ensure the highest levels of customer satisfaction.

• Develop and implement service delivery strategies to meet business goals and SLAs.

• Monitor and report on service performance metrics, identifying areas for improvement.

Customer Relationship Management:

• Act as the primary point of contact for clients regarding service delivery issues.

• Build and maintain strong relationships with customers to understand their needs and expectations.

• Address and resolve customer concerns and issues promptly and effectively.

Process Improvement:

• Continuously evaluate and improve service delivery processes and procedures.

• Implement best practices and innovative solutions to enhance service efficiency and quality.

• Collaborate with other departments to streamline operations and improve service outcomes.

Compliance and Risk Management:

• Ensure compliance with company policies, industry standards, and regulatory requirements.

• Identify and mitigate risks associated with service delivery.

• Maintain accurate and up-to-date documentation of service delivery activities.

Project Management:

• Plan and execute service delivery projects, ensuring timely and successful completion.

• Coordinate with cross-functional teams to achieve project goals.

• Monitor project progress and provide regular updates to stakeholders.

Base gross monthly salary starts from 1.800 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also variable part (a bonus) in value of 12% of your annual earnings.

What Lenovo can offer you:

• 3 sick days per year

• Additional vacation days

• 100% sick leave compensation up to 2 months per year

• A broad selection of soft and hard skills trainings and individual mentoring

• 1:1 contribution to the Third Pillar Pension System

• Home office flexibility upon team agreement

At Lenovo we're proud to be an equal opportunity employer. Applications from people with disabilities are welcome! 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations:

• Slovakia