Analyst, User Experience (m/f/x)

e support of the central as well as decentralized network & server environments.

Key Responsibilities

• Responsible for Incident- and Request-Management in 1st- & 2nd - Level (Matrix42)

• Support in the software and hardware area as well as support (Windows10, O365, smartphones, notebooks, Linux workstations, etc.)

• Analysis, classification and processing of incoming requests

• Collaboration in the support and operation of the network & server infrastructure (Cisco, Fortinet, etc.)

• Independent solution of complex malfunctions and requirements in the responsible department

• Remote support and assumption of tasks in projects / sub-projects

Knowledge and Education

• Completed training as an IT specialist for system integration or comparable training or experience

Work Experience

• Several years of professional experience as IT Support staff / IT System Administrator

Key Qualifications/Requirements

• Very good knowledge in 1st & 2nd level support (hardware & software)

• Very good knowledge in Windows operating systems and PC client management

• Basic knowledge in the area of network administration as well as Windows servers

• Agile, independent way of thinking and working

• High level of commitment and organizational skills

• Strong user and service orientation

• Very good German and English language skills, both written and spoken

Work Environment

For dedicated and motivated employees, we offer an interesting and diversified job within a dynamic global team together with the individual and functional development in a professional environment of a global acting business. Fair treatment and a sense of responsibility towards employees are the principle of the Magna culture. We strive to offer an inspiring and motivating work environment.

The annual remuneration package for this position is a minimum of EUR 38.000,- with corresponding qualification. We offer attractive benefits (e.g. discretionary performance bonus, employee profit participation program, e.g.) and a salary which is in line with market conditions depending on your skills and experience.

Regular travel: 5-10% of the time.

05--Information Technology F--Permanent/Regular