#49049
es that this role will support primarily include: Core HCM, Compensation and Benefits (for Canada/US) and Absence Management.
Key Responsibilities
Provides Workday subject matter functional expertise for day-to-day support and development including business process configuration, data upload (EIB), testing and other troubleshooting support - specifically for Core HCM, Benefits (Canada and US), Absence and Compensation modules
Maintains master data values in Workday
Liaise with HR, Payroll, vendors and external consultants
Supports HR users with completing processes as required
Participates in deployment of new businesses: map current processes and data, identify gaps with Workday processes, recommend changes, define requirements, configure, test and validate changes
Assists with bi-annual releases, including analysis of impacts of new functionality, testing of integrations and cross functional up and downstream analysis
Key Qualifications/Requirements
1-2 year's Workday functional experience
Strong attention to detail
Strong verbal and written communication skills
Strong analytical mind; demonstrated critical thinking and analytic skills with strong problem solving and troubleshooting skills
Ability to accurately collect information in order to understand and assess the clients' needs and situation
Well-developed root-cause analytical skills with the ability to configure and troubleshoot issues and defects
Ability to prioritize workload and provide timely follow-up and resolution
Ability to manage confidential and sensitive employee information
Preferred: Workday Functional Certifications; Workday Pro certification in one or multiple HCM modules, and previous support experience
Additional Information
Ability to work across multiple time zones, as required by the global nature of this role
Strong English skills (written and verbal) are mandatory
No travel required
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