BizOps Engineer II

institutions, governments, and businesses realize their greatest potential. Our decency quotient, or
DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture
of inclusion for all employees that respects their individual strengths, views, and experiences. We
believe that our differences enable us to be a better team - one that makes better decisions, drives
innovation, and delivers better business results.

About the Role

The Business Operations (Biz Ops) team is seeking a Business Operations Site Reliability Engineer
(SRE)
The role of Business Operations Organization is to be the production readiness steward for
Mastercard products. As a Business Operations SRE, we are responsible for ensuring that our
platform is stable and healthy. We break down barriers to run our products by fostering developer
run ownership and empowering developers to build resilient products. We support our developers
during the application build phase in software run principals that includes operational design,
automation, capacity planning, monitoring that leads to fault-tolerant, scalable products. We see the
big picture and help create and enforce operations standards while facilitating an agile and learning
culture.
We are seeking a highly motivated and experienced Senior Site Reliability Engineer (SRE)
to join our growing team. You will play a critical role in ensuring the reliability, scalability, and
performance of our applications, supporting essential services that power Mastercard's global
operations. As a thought leader in your field, you will bring technical expertise, a passion for
automation, and the ability to mentor.
We support daily operations with a hyper focus on triage, root cause by understanding the business
impact of our products and subsequently performing blameless post-mortems. The goal of every
Business Operations team is to engage early in the development lifecycle to be more proactive and
upfront in the development process, and to proactively manage production and change activities to
maximize customer experience and increase the overall value of supported applications. Business
Operations teams also focus on risk management by tying all our activities together with an
overarching responsibility for compliance and risk mitigation across all our environments.
Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with
Operational needs by providing continuous feedback throughout the lifecycle.

Team Specific Skills:

It is not expected that any single candidate would have expertise across all these areas, but a Biz Ops
engineer will spend a bit of time throughout their career with all of these aspects of the role:

• Operational Readiness Architect:
o Serve as the primary contact responsible for the overall application health,
performance, and capacity
o Support services before they go live through activities such as system design
consulting, capacity planning and launch reviews.
o Partner with the development and product team of a new application to establish
the right monitoring and alerting strategy and create the framework to achieve zero
downtime during deployment.

• Site Reliability Engineering:
o Performs operability and resilience design and implements and maintains highly
reliable and scalable infrastructure.
o Perform root cause analysis of incidents and collaborate with development teams to
resolve issues.
o Stay up to date with the latest technologies and trends in SRE and cloud computing.
o Participate in on-call rotations and be available to respond to critical incidents.
o Complete end-to-end run ownership of the product.
o Practice sustainable incident response and blameless post-mortems while taking a
holistic approach to problem solving and optimizing time to recover.
o Automate data-driven alerts to proactively escalate issues. Work with development
teams to establish SLOs and improve reliability.

• DevOps/Automation:
o Tackle complex development, automation, and business process problems. Engage
in and improve the whole lifecycle of services-from inception and design, through
deployment, operation, and refinement.
o Support the application CI/CD pipeline for promoting software into higher
environments through validation and operational gating, and lead Mastercard in
DevOps automation and best practices.
o Performs operational and resilience Design and implements solutions for capacity
planning and performance optimization.
o Increase automation and tooling to reduce toil and manual intervention

• ITSM Practices:
o Analyses ITSM activities of the platform and provide feedback loop to development
teams on operational gaps or resiliency concerns

Role qualifications:
The ideal candidate will have experience in many of these areas:
• BS degree in Computer Science or related technical field involving coding (e.g., physics or
mathematics), or equivalent practical experience.
• Ability to read, write, and understand code in one of the programming languages such as
Java, Spring Framework, Python, Go, KQL.
• Strong understanding of DevOps principles, practices along with configuration management.
• Experience in operational and resilience designing, building, and operating large-scale,
distributed systems.
• Appetite for change and pushing the boundaries of what can be done with automation. Be
curious about new technology, infrastructure, and practices to scale our architecture and
prepare for future growth.
• Experience with algorithms, data structures, scripting, pipeline management, and software
design.
• Systematic problem-solving approach, analytical, coupled with strong communication skills
and a sense of ownership and drive.
• Interest in designing, analyzing, and troubleshooting large-scale distributed systems.
• Strong leadership and mentoring skills.
• A passion for observability, automation and continuous improvement.
• Willingness and ability to learn and take on challenging opportunities and to work as a
member of matrix based diverse and geographically distributed project team.
• Ability to balance doing things right with fixing things quickly. Flexible and pragmatic, while
working towards improving the long-term health of the system.
• Comfortable collaborating with cross-functional teams to ensure that expected system
behavior is understood and monitoring exists to detect anomalies.
• Experience with industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven,
Artifactory, Groovy and Chef. Experience designing and implementing an effective and
efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual
effort is required.
• Hands-on expertise in diverse DevSecOps concepts/tools, especially on Azure DevOps,
Pipelines, GitHub, GitHub actions.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges
O'Fallon, Missouri: $75,000 - $125,000 USD