Director, Learning & Development (Delivery and Operations)

perations leader who thrives in complexity, is deeply learner-focused, and brings a proactive mindset to managing logistics, stakeholder coordination, and team enablement across regions.

Role

In this enterprise-facing position, you will:

• Lead the global Learning Operations team responsible for logistics, scheduling, communications, and delivery of learning programs across all modalities.
• Translate strategic learning plans into operational workflows, tools, and delivery processes.
• Partner with Academy Leads, SMEs, facilitators, business stakeholders, and vendors to ensure program delivery meets quality and timing expectations.
• Establish and maintain scalable systems and tools that support scheduling, reporting, and learner communications.
• Drive continuous improvement through metrics analysis, feedback loops, and process optimization.
• Serve as the escalation point for delivery-related issues, risks, and blockers.

All About You

The ideal candidate for this position should:

• Demonstrate deep expertise in learning program operations, delivery logistics, and stakeholder coordination.
• Be experienced in leading and developing global, high-performing operational teams.
• Bring strong project management, planning, and organizational capabilities.
• Be fluent in the tools and platforms that support enterprise L&D operations (e.g., LMS, scheduling, communications, dashboards).
• Have experience navigating complex, matrixed environments with multiple stakeholders and overlapping initiatives.
• Thrive in ambiguity and apply structured problem-solving to delivery challenges.
• Be a collaborative partner and effective communicator with a passion for creating excellent learner experiences.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.