are operations with solid knowledge of required services.
- Oversee staffing, training, and objective setting for the team, ensuring they have the necessary skills and behaviors to perform tasks effectively.
- Interact with developers and requestors to identify project scope, manage software requirements, and control project planning.
- Ensure departmental and staff education, training, and cross-training needs are met, and communicate goals, objectives, and performance expectations.
- Review and implement policy changes with minimal customer or staff interruption, and approve the development or revision of operational processes and procedures.
- Recommend annual cost center budget, strategic direction, and policy changes, ensuring appropriate expenditures within the approved budget.
- Address operational and business concerns related to future business programs, projects, or enhancements to maintain consistent delivery of quality services.
All about you:
- Ability to translate complex technical matters into actionable plans and advanced knowledge of business functions.
- Proven experience in leading and managing senior technical staff, fostering open communication across various organizational levels.
- Skills to motivate direct and indirect reports to deliver superior results and provide functional and directional guidance.
- Ability to interact across multiple organizational levels, lead large or complex projects, and recommend policy or strategic direction changes.
- Bachelor's Degree in a related functional area or equivalent work experience, with exposure to management theories and concepts.
- Budget and financial management experience, along with 8+ years of experience in software solutions delivery.
- Experience in preparing and delivering executive-level presentations and mentoring and developing resources in a high-performance culture.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.