Director, Strategic Partnerships and Customer Success, Open Banking

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Overview
The Director, Strategic Partnerships and Customer Success will be responsible for initiating and growing Mastercard Open Banking partnerships. These platform partnerships include digital merchants, acquirers, payment facilitators, and large financial institutions.

Your primary objective will be to cultivate strong working relationships with Open Banking partners and accelerate profitable revenue growth. You will work closely with our internal Mastercard customer account management and Services teams to architect, price/negotiate/contract, build-out and implement innovative financial services offerings across a variety of use cases. You will work with some of the most innovative companies who are actively embracing the digitization of financial data to empower consumers and small businesses.

Key Responsibilities:
• Collaborate with existing and prospective Open Banking customers to retain and grow revenue through strategic engagement and relationship-building.
• Lead day-to-day customer interactions to ensure optimal performance and satisfaction across all touchpoints.
• Identify and execute growth opportunities with partners, including introducing new Open Banking or service use cases, driving global expansion, and optimizing performance initiatives.
• Foster strong internal relationships and maintain clear communication channels across cross-functional Mastercard teams (account managers, product teams, architects, and services teams) to deliver a collaborative and unified approach to partner relationships.

All About You
• Proven partner-centric mindset with a strong track record of driving success through deep relationships, collaborative innovation, and effective use of multi-tier distribution channels
• Strong technical acumen with working knowledge of partner implementation approaches and Mastercard services, including APIs, cloud-based infrastructure, microservices, and technical SLAs.
• Strategic thinker with the ability to align Mastercard and partner objectives with industry trends and competitive dynamics.
• Extensive experience in Partnership and Customer Success roles, with a proven record of delivering results through business development, solution-based sales, and exceptional client management.
• Highly self-motivated and capable of gaining internal support, operating independently with minimal supervision, and collaborating effectively with senior management, sales teams, and peers.
• Exceptional presentation skills, with the ability to communicate effectively and persuasively with senior business executives.

Purchase Salary Range
132,222 - 206,598

New York City Salary Range
137,971 - 215,580

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.