Manager, BizOps

s in support of a strategic technology support High Availability ,Observability and Resiliency application architecture team to drive support for deployments and operational excellence to meet regulatory and MPS Nordics customer requirements.

Role
• Lead and manage a team of project managers that can lead multiple simultaneous projects to deliver engineering work across the portfolio in a scrum execution model.
• Dive deep into the tech stack, integration patterns, organizational capabilities, and company-wide assets to provide technical solutions to customer problems.
• Contribute to strategies, design choices, and cloud infrastructure necessary to build comprehensive, believable, and achievable execution plans.
• Collaborate closely with business functions to align with the goals and vision of the organization.
• Provide data insights and clarity within or across programs, ensuring effective tracking and reporting of complex projects.
• Foster a culture of collaboration and inclusion, aligning with the company's core values of trust, partnership, agility, and thoughtful risk-taking.
• Ensure the successful delivery of high-profile new features and capabilities for customers.

• To align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.

All About You
Knowledgeable and skilled in leading TPM's Core Competencies:
• Managing overlapping multiple demand streams, mitigating escalations through initiative-taking and complex portfolio management.
• Strategic thinking, communication skills, and consensus building to coordinate and deliver large-scale initiatives.
• Consistent communications with teams and stakeholders about status, progress, and issues - issues management for each project owned.
• Maintaining a strategic plan and schedule for their programs, informing, and advising stakeholders, reviewing the status and progress of each project, mentoring project managers, and safeguarding the quality of each project plan and its deliverables.
Demonstrate ability to lead and operate with independence and autonomy in an ambiguous environment.
• Multiple complex program portfolios.
• Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation and refinement.

• Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns

• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.

• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.

• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.

• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.

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• Continuously monitor and analyze key performance indicators on the organization's score card and move them in a positive direction.
• Think strategically but stay on top of tactical execution rigorously inspecting the delivery plans and execution metrics of your TPMs using your own tech depth and business acumen to assess risks and continuously raising the delivery bar.
Build, manage and maintain organizational relationships-confidence through effective partnerships, influencing executive leadership while commanding the respect of the individual engineers across the organization.
• Focus on managing the customer, programs executive vice president's book of work and plan to meet their associated technology roadmap/s.
• Deep understanding of the program-platform, the organizational capabilities and priorities coupled with the company wide assets to provide technical solutions to our customer problems.
• Effectively mitigate and manage escalations through proactive customer engagement.
• Negotiate, prioritize, and set accurate customer expectations | measure and manage continuous improvements aligned with overall Business Unit and Mastercard Objectives.
• Mitigate unnecessary cycles, remove distractions through continuous prioritization rationalization.
• Lead a global team of individual contributors and potentially first level managers who are conceptualizing, rationalizing, and driving multiple simultaneous projects to deliver engineering work.
• Works across teams to organize and accelerate delivery, ensuring all teams are delivering in a coordinated manner.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.