Senior Analyst, Technology Account Management

ous, analytical, and possesses an entrepreneurial mindset

Role
Be the primary technical person to work with clients and customer success on technical matters that come up as a form of weekly/quarterly check-ins. Work with support, product, and engineering on these customer needs to help drive new solutions, software tools, problem resolution and upsell opportunities. Document best practices for client-specific needs.

• Key partner to business and IT stakeholders
• Lead quarterly technical reviews and provide relevant technical recommendations on solutions and enhancements
• Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction
• Collaborates on new opportunities and helps solution

All About You

• Bachelor's degree in computer science or equivalent experience
• English Advanced
• Demonstrable knowledge of software architectures and integrations
• Experience utilizing APM tools
• Experience in using and debugging API's, investigating logs, and querying data with SQL Athena
• Experience with data batch tools, understanding technical documentation, and creating sequence diagrams
• Experience in technical client facing or account management roles
• Experience working with enterprise, strategic accounts
• Ideal candidates need to be solution oriented, process driven, fast learners, strong communicators and passionate about technology
• Position may require some travel and availability for off-hours support

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.