Senior Specialist, Hologram and Chip Innovation Program

You'll be the key point of contact for advancing chip and hologram technology, ensuring best-in-class customer service, operational compliance, and scalable go-to-market execution. If you're passionate about emerging tech, cross-functional collaboration, and leading with influence, we want you on our team.

Role:

• Partner with senior leadership to design and implement advanced hologram and chip services tailored for clients across LAC markets.

• Serve as the primary point of contact for internal and external stakeholders, ensuring timely responses and fostering trusted relationships across the ecosystem.

• Build and scale business models that elevate hologram and chip programs from functional operations to strategic enablers of growth.

• Manage strategic vendor relationships and enable client agreements in coordination with the market development team

• Champion innovation by leading projects that embed advanced technologies into chip and hologram services within the region.

• Lead product, compliance and operations go-to-market programs, ensuring deadlines and quality benchmarks are met consistently.

• Deliver financial forecasting support in collaboration with finance, regional market leads, and global product leads contributing to budget planning and strategic reporting.

• Become a product expert in chip and hologram technologies as well as the company's end-to-end offering and serve as a thought leader on innovation and product strategy.

• Document and track progress from monthly meetings with SSO market teams; act as meeting scribe and follow-up liaison for ongoing initiatives.
  -Lead day-to-day operations for the hologram and chip program, acting as the central liaison between global teams and local markets to ensure alignment and execution.

• Perform additional duties and ad hoc tasks as assigned to support the broader Product & Innovation strategy.

All About You:

• Minimum 2 years of program or project management experience, preferably in payments, fintech, or a tech-forward industry.
• Fluent in English and Spanish, with strong communication skills in Portuguese (preferred).
• Proven experience in customer service, stakeholder management, and process optimization.
• High-level interpersonal skills; self-starter with strong motivation, accountability, and results-oriented mindset.
• Adept at cross-functional communication, including working with senior leadership and external partners.
• Demonstrated analytical and critical thinking skills to support strategic decision-making.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Maintains discretion and professionalism, especially when working with confidential or sensitive information.
• Skilled at managing multiple priorities in fast-paced, deadline-driven environments.
• Passion for client service and innovation, with the ability to bridge technology and business needs effectively.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.