Customer Implementation Specialist

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• Strong leadership, communication, and organizational skills, with the ability to lead and influence both teams and individuals.

• Ability to collaborate effectively with cross-functional teams and manage multiple projects simultaneously.

• A customer-centric approach, dedicated to improving customer satisfaction and achieving business outcomes.

• Experience influencing and collaborating with sales teams highly desirable

• Self-reliance to act independently, take charge and operate with credibility

• Strong project leadership skills with a drive toward achieving excellence in customer service and results

• Exceptional communication skills, with the capability to teach and guide customers on topics/issues that are new to them

• Ability to build strong relationships with key stakeholders and other team members

• Advanced Smartsheet knowledge & skillset

• Identify risks and issues in a proactive manner with the ability to present to senior leadership/ other stakeholders with solutions proposed to mitigate risks

• Analyze gaps that may occur between back-office teams to solve for any miscommunication or rework as necessary to provide a smooth process and subsequent delivery to the customer

• Utilize highspot as necessary to pull artifacts or bridge sales information

• Proficient in Microsoft office products with heavy experience within the teams program

• Demonstrated experience in process improvement, with a keen eye for identifying inefficiencies and implementing effective solutions.

• Ability to work collaboratively across departments to ensure seamless customer experiences.

• Strategic thinker with a customer-centric approach, dedicated to improving customer satisfaction and business outcomes.

Working Conditions:

Environment (Office, warehouse, etc.)

• Office environment - home office and McKesson office

• Travel minimum - ~10%

Physical Requirements (Lifting, standing, etc.) - Normal office requirements - significant computer work, meetings, work travel

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That's why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being . Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$69,800 - $116,400

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected] . Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!