Assistant Vice President - Project Specialist - KYC (Wealth Management)

is looking for a dynamic individual contributor to support the Morgan Stanley at Work global Know Your Customer (KYC) program for corporate clients. The role is responsible for assisting the US-based KYC team with day-to-day activities related to the program.

Responsibilities Include

Monitor ticketing system dashboards for outstanding KYC outreach requests to customers, email reminders to customers using pre-set templates, and update tickets accordingly
Contact account owners when customers are not responding to KYC outreach after a designated time period and/or specified number of reminders are sent and request account owners follow up with customer for action or confirm KYC is no longer required (e.g., lost sales opportunity)
Prepare regular status reports per specific instructions provided by the onshore KYC team
Collect documentation required to validate entities per specific instructions provided by the onshore KYC team
Monitor outstanding KYC overrides for case completion and flag for action to the onshore KYC team per specific instructions
Assist with ad hoc data reconciliation or clean-up as requested

Knowledge, Skills, and Abilities

Technically proficient and comfortable learning new programs/systems
Possesses strong verbal and written communication skills
Excels in building relationships with colleagues driving successful outcomes and contributing to process consistency and accuracy
Strong attention to detail and ability to manage high-volume tasks
Thrives in a fast-paced environment and takes ownership of their responsibilities to ensure partner success and satisfaction

Experience

6-9 years' experience supporting corporate business processes/programs
Experience with risk or compliance a plus
Hands-on knowledge of Salesforce, JIRA, Workflow, and MS Excel preferred

Education

Bachelor's/MBA degree or equivalent work experience

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents