Corporate Business Solutions - Service Delivery Manager for Print & Distribution, and Records Management, Director

/ risk awareness including Technology risk and Information Security risk, identifying processes and procedures to mitigate such risks and reduce overall risk profile. > Partner with regional and global colleagues to develop the strategic plan for services in order to ensure services are delivered consistently and adhere to operating standards, policies, and procedures with respect to Technology Asset Management and physical Information Security > Participate in RFPs, and contract review processes, working with Sourcing and vendors to define the services, including scope, deliverables, SLAs, KPIs and costs. > Schedule and attend regular meetings with key clients to understand changing business needs, discuss business unit spend, initiatives and proactively solicit service feedback and to support various administrative tasks to include but not limited to allocations and invoice processing, create presentations and documentation and updating department intranet sites. > Flexibility to meet changing demands/requirements with a willingness to learn. > Effective Communication in both English and Japanese and ability to interact and communicate with stakeholders of all levels and locations explaining complex technical matters in laymans terms. > Strong execution skills with an attention to detail and excellent time and project management skills with an aptitude and understanding of technology infrastructure and networks. > A bachelor's degree in relevant fields with solid business acumen and at least five years working experience with Print/Distribution/ Records Management service. > Experience in customer relationship/vendor and project management. > Experience in process re-engineering or workflow systems analysis. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.