Director - SRU Training Specialist _Wealth Management

the departments processes and procedures
• Collaborate, provide feedback, and identify any inconsistencies on department resource manuals, materials and newsletters
• Work closely with Management to provide consistent messaging of policy and procedural updates
• Perform a needs analysis within the department and subsequently develop and maintain a resource material
• Initiate and take ownership of projects related to content and training updates and subsequent communications within the department
• Ability to deliver coaching sessions in a one-to-one setting
• Drive discussions and determine supplemental resource needs in management and team meetings
• Analyze and report applicable metrics, training impact, user experience and escalations
• Provide coverage and support to the Asset Movement Team and Expense Team employees on a consistent basis
• Collaborate with Risk Analysts and Quality Improvement Analysts and be willing to provide assistance as needed
• Collaborate with other members of the SRU Training Team to create consistency with US domestic training classes
• Periodic touch points with Asset Movement Team Managers and Expense Team Managers to ensure consistency across sites

Education and Experience:
• Bachelor's degree required or equivalent education experience
• 5-9 years of industry experience
• Previous content aggregation and delivery, or related experience preferred

Knowledge and Skills:
• Highly Effective written and verbal communication skills
• Strong Attention to detail and excellent follow up skills
• Appropriate escalation of items
• Evidence of strong interpersonal and client service skills
• Ability to organize and prioritize assignments in a deadline oriented environment
• Self-motivated and able to work in a fast paced environment
• Basic knowledge of Operational Policies & Procedures
• Proficiency in Microsoft Office Suite

"Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents"