Director - SRU Training Specialist _Wealth Management

Morgan Stanley

3.1

(72)

Mumbai, India

Why you should apply for a job to Morgan Stanley:

  • Our best-in-class Return to Work program is an excellent opportunity to re-engage and pick up where you left off after a career break.
  • Whether you're welcoming a new addition, watching your children grow or caring for aging parents, there’s support.
  • An employee stock purchase program, 401(k) retirement savings, 529 plans with a company match, IRAs? Check, check, check and check.
  • #549781783675

    Position summary

    the departments processes and procedures
    • Collaborate, provide feedback, and identify any inconsistencies on department resource manuals, materials and newsletters
    • Work closely with Management to provide consistent messaging of policy and procedural updates
    • Perform a needs analysis within the department and subsequently develop and maintain a resource material
    • Initiate and take ownership of projects related to content and training updates and subsequent communications within the department
    • Ability to deliver coaching sessions in a one-to-one setting
    • Drive discussions and determine supplemental resource needs in management and team meetings
    • Analyze and report applicable metrics, training impact, user experience and escalations
    • Provide coverage and support to the Asset Movement Team and Expense Team employees on a consistent basis
    • Collaborate with Risk Analysts and Quality Improvement Analysts and be willing to provide assistance as needed
    • Collaborate with other members of the SRU Training Team to create consistency with US domestic training classes
    • Periodic touch points with Asset Movement Team Managers and Expense Team Managers to ensure consistency across sites

    Education and Experience:
    • Bachelor's degree required or equivalent education experience
    • 5-9 years of industry experience
    • Previous content aggregation and delivery, or related experience preferred

    Knowledge and Skills:
    • Highly Effective written and verbal communication skills
    • Strong Attention to detail and excellent follow up skills
    • Appropriate escalation of items
    • Evidence of strong interpersonal and client service skills
    • Ability to organize and prioritize assignments in a deadline oriented environment
    • Self-motivated and able to work in a fast paced environment
    • Basic knowledge of Operational Policies & Procedures
    • Proficiency in Microsoft Office Suite

    "Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents"

    Why you should apply for a job to Morgan Stanley:

  • Our best-in-class Return to Work program is an excellent opportunity to re-engage and pick up where you left off after a career break.
  • Whether you're welcoming a new addition, watching your children grow or caring for aging parents, there’s support.
  • An employee stock purchase program, 401(k) retirement savings, 529 plans with a company match, IRAs? Check, check, check and check.