Microsoft Office365 & Copilot Support Engineer

cryption, and data classification. Scripting & Automation: Proficiency in PowerShell for automation and diagnostics within the M365 environment. Track record of design and delivering a Office365 & Copilot project Prior experience of working in financial services or consulting firm preferred Experience in M365 and Copilot deployments Ability to work independently and as part of a team. Technical Skills Gen AI and M365 Copilot integration. Office365 experience - O365 Foundation, Teams, Exchange, SharePoint, and OneDrive Security tool Purview DLP and Information Protection High degree of technical knowledge of relevant architectures Ability to diagnose and resolve technical issues across M365 workloads and Copilot features Skilled in identifying underlying issues and implementing long-term fixes, working with Vendor support team. Understanding of enterprise data governance and privacy implications when using AI tools Business Skills: Strong interpersonal skills to guide users through Copilot features and gather feedback Experience working in globally distributed teams and liaising with engineering and vendor support team. Ability and desire to learn new technologies quickly and operate in a face paced environment. Ability to multi-task at a high level. Stakeholder management. Ability to create and maintain knowledge base articles and user guides. Personal profile Strong sense of ownership and Ability to deal with pressure & ambiguity. Ability to take initiative and work independently and Strong problem solving and analytical skills. Strong interpersonal communication and written skills At our foundation are five core values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - that guide our more than 80,000 employees in 1,200 offices across 42 countries. Our Firm is differentiated by the caliber of our diverse team, while our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://https://www.morganstanley.com/about-us/global-offices into your browser. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.