Assistant Manager, Branch Office - USAG Fort Irwin (NBO)

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• Participate and/or oversee recruiting, on-boarding and initial training of team members

• Collaborate with Manager on budget, purchasing, tracking and records retention for business expenses

• Consult with team members to determine development goals for continual growth in technical, soft and leadership skills

• Assist in leading team to achieve and maintain product, service and business goals, including cross servicing of Navy Federal products and services

• Analyze reports and conduct trend analysis to optimize business performance

• Lead and train the team to deliver quality member service to our members

• Ensure compliance with all security, safety and emergency preparedness procedures

• Ensure compliance with all HR related policies, practices and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.

• Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures

• Perform supervisory/managerial responsibilities:

  • Supervise daily activities
  • Ensure adequate/skilled staffing; select employees
  • Establish performance goals and priorities
  • Prepare, conduct and review performance appraisals
  • Develop, mentor, and counsel staff
  • Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
  • Ensure section/branch goals and objectives align with division/department strategy
  • Ensure efficiency of operations
  • Act as Manager in the incumbent's absence

• Perform other duties as assigned

Qualifications

• Three years' experience in grade level 76 (or higher) or applicable external experience

• Scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience

• Advanced knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts

• Advanced knowledge of multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accounts

• Advanced knowledge of functions relating to cash and ATM operations

• Ability to manage multiple priorities independently and/or in a team environment

• Exposure to managing multiple priorities independently and/or in a team environment

• Exposure to developing/maintaining community and command relations

• Experience in member/customer service operations

• Experience in responding to requests regarding complex financial information/data

• Experience in supervising and leading employees

• Working knowledge of retail banking industry best practices

• Effective organizational, planning and time management skills

• Advanced skill exercising initiative and using good judgment to make sound decisions

• Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully

• Advanced verbal and written communication skills

• Effective word processing and spreadsheet software skills

Desired Qualifications

• Bachelor's Degree in Accounting, Business Administration or the equivalent combination of training, education, and experience

• Familiarity with financial institution and lending practices, principles and regulations

• Familiarity with retail banking industry best practices

Hours: Available Monday - Friday: hours based on business needs.

Location: Bldg. 37 nner Loop Road, Fort Irwin, CA 92310

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

• Best Companies for Latinos to Work for 2024

• Computerworld® Best Places to Work in IT

• Forbes® 2024 America's Best Large Employers

• Forbes® 2023 The Best Employers for New Grads

• Fortune Best Workplaces for Millennials™ 2023

• Fortune Best Workplaces for Women ™ 2023

• Fortune 100 Best Companies to Work For® 2024

• Military Times 2023 Best for Vets Employers

• Newsweek Most Loved Workplaces

• Ripplematch Campus Forward Award - Excellence in Early Career Hiring

• Yello and WayUp Top 100 Internship Programs

From Fortune . ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.