Branch Operations Manager ( Mortgage Loan Processing)

ignificant risk and evaluates overall effectiveness of operations

• Lead operational/business analysis to include utilizing KPIs to identify areas of improvement developing action plans for operational improvement

• Conduct root cause analysis to identify development opportunities and recommend applicable business solutions

• Conduct analyses of reports relating to sales, volume, and monthly operational and capital expense budgets; prepares reports to communicate to senior management

• Identify and assess business strategies and opportunities; develop appropriate analytical approaches

• Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results

• Provide strategic analysis, recommendations and help influence key decisions by senior department leadership regarding technology and financial market trends, and competitive analysis regarding identification of the department's strengths, weaknesses, opportunities, and threats Leads the largest/most complex multidisciplinary projects & initiatives of significant business risk & impact

• Contribute to a culture of collaboration by actively working across business lines, communicating knowledge and business processes to other business units

• Build and maintain relationships with team members, management, key stakeholders and/or external contacts(vendors, etc.)

• Work on complex issues requiring in-depth knowledge of organizational objectives and competing priorities

• Lead project teams; assures quality, consistent application and performance; meets schedules and/or resolves highly technical and complex problems

• Develop and oversee project plans and roadmaps that outline preventative and corrective actions necessary to remediate control deficiencies, maximizing effectiveness and mitigating future exposure

• Identifies and communicates key responsibilities and practices, evaluates results, and provides leadership through coaching, counseling, and guidance for ongoing and future developmental needs of the team

• Apply broad functional knowledge and seasoned expertise to improve the overall operational and developmental performance of the team; assists with recruiting and on-boarding efforts

• Serve as subject matter expert regarding business functions, systems, policies and/or procedures

• Stay abreast of and ensure compliance with applicable laws, regulations and guidelines

• Perform supervisory/managerial responsibilities

• Set direction to ensure goals and objectives align with corporate and division strategy

• Select management and other key personnel; oversee talent development/succession planning

• Collaborate with leadership/executive colleagues to develop/execute corporate initiatives and/or department strategy

• Oversee the preparation and execution of department/division AFP

• Manage merit pay in accordance with specified objectives and guidelines

• Leadership Level - Lead staff &/or supervisors

• Perform other duties as assigned

Qualifications

• Advanced knowledge of banking/financial industry standards and practices

• 5 plus years of process improvement and processing loans

• Experience assimilating technical, complex financial and economic data

• Extensive experience demonstrating the ability to persuasively, clearly, and diplomatically communicate, both verbally and in writing, to all levels of management and to external entities

• Significant experience supervising and leading professional employees

• Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals

• Advanced knowledge of change management principles and practices

• Advanced skill exercising initiative and using good judgment to make sound decisions

• Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation

• Expert organizational, planning and time management skills

• Effective skill in building strategic and execution-focused plans and alliances with partner leadership

• Expert analytical/quantitative, reconciliation and deductive reasoning skills

• Expert verbal and written communication skills

• Advanced word processing and spreadsheet software skills

• Advanced database and presentation software skills

• Bachelor's degree in Business Administration, Finance, a related field, or the equivalent combination of education, training, and experience

Desired Qualifications:

• MBA or graduate degree in Auditing, Finance, or related field

• Advanced knowledge of NFCU's functions, philosophy, operations and organizational objectives

• Experience with credit union financials and/or NCUA regulations

• Working knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit's products/services

Hours: Available Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602 | 9999 Willow Creek Road, San Diego, CA 92131 | 295 Bendix Rd Suite 250, Virginia Beach, VA 23452 | 11270 St Johns Industrial Parkway, South Jacksonville, FL 32246 | 9001 Airport Freeway 9th Floor Suite 925, North Richland Hills, TX 76180 | 4 Concourse Pkwy, Suite #100 Sandy Springs, GA 30328

About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• Fortune 100 Best Companies to Work For 2025

• Yello and WayUp Top 100 Internship Programs

• Computerworld® Best Places to Work in IT

• Newsweek Most Loved Workplaces

• 2025 PEOPLE® Companies That Care

• Newsweek Most Trustworthy Companies in America

• Military Times 2025 Best for Vets Employers

• Best Companies for Latinos to Work for 2024

• Forbes® 2025 America's Best Large Employers

• Forbes® 2025 America's Best Employers for New Grads

• Forbes® 2025 America's Best Employers for Tech Workers

• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence

• Military.com Top Military Spouse Employers 2025

• 2025 Handshake Early Talent Award

From Fortune . ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.