Director, Operational Risk (Fraud and Payments Risk)

ntain an enterprise fraud and payments risk governance framework, independently challenge first-line fraud prevention and detection activities, and ensure adherence to regulatory expectations such as those from the FFIEC, CFPB, NCUA, and other supervisory bodies. Responsibilities include developing fraud and payments risk appetite statements, performing ongoing risk assessments, conducting thematic reviews, and driving governance routines that enhance transparency and accountability for both programs. The role ensures that fraud risks across payments, digital channels, identity, internal fraud, scams, and emerging threat vectors are effectively identified, monitored, and escalated. Additionally, the Director partners with enterprise fraud operations, compliance, cybersecurity, and technology teams to strengthen controls, enhance data-driven insights, and support the development of sustainable, well-governed fraud mitigation strategies. The Director will also partner with the Payments team to identify, assess, monitor and report on related risks and controls.

Responsibilities

• Develop and execute enterprise-wide Fraud and Payments risk management strategy, ensuring a proactive and comprehensive approach to operational risk governance.

• Lead risk advisory services, guiding leadership on risk trends, emerging threats, and strategic mitigation efforts.

• Oversee risk assessment and control testing initiatives across business units, ensuring compliance with evolving regulatory requirements.

• Develop and refine enterprise-wide Key Risk Indicators (KRIs), integrating risk analytics to drive informed decision-making.

• Lead cross-functional risk governance efforts, fostering collaboration between risk management, compliance, audit, and business leaders.

• Oversee the development and implementation of risk management frameworks, policies, and best practices, ensuring alignment with industry standards and regulatory expectations.

• Oversee the development and execution of both Fraud and Payments Risk Policies, Instructions, and Standards, ensuring enterprise-wide compliance and operational excellence.

Qualifications

• Bachelor's Degree in Liberal Arts, Business Administration, Auditing, Technology / Engineering, Management, or other related fields, or equivalent combination of education and experience

• 10+ years of experience in operational risk, governance, or financial services risk management

• 5+ years of leadership experience, managing high-performing risk teams.

• Expert experience in 2LOD Fraud Risk Management and/or Payments Risk Management risk strategy and management

• Expertise in developing, enhancing, and implementing Fraud and/or Payments risk frameworks and methodologies

• Expert guidance on regulatory compliance, industry standards, and risk mitigation frameworks

• Leads high-impact risk initiatives and regulatory engagements

• Extensive expertise in risk analytics, reporting, and performance measurement

• Extensive expertise in leading and developing risk management teams at scale

• Exceptional communication, negotiation, and stakeholder management skills

• Extensive track record of implementing enterprise risk programs and engaging with senior executives

• Experience in Financial Services, First, Second (ERM, ORM), and/or Third Line Risk Management, or Consulting experience

Desired Qualifications

• Master's Degree in a related field

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526

About Us
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Our approach to careers is simple yet powerful: Make our mission your passion.

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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

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Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

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