ETS Principal ServiceNow Architect (CSDM, CMDB)

es/competition, concepts, and trends aligned with organizational strategy and standards. This role requires a strong understanding of platform specific capabilities and requires the candidate to work closely with key stakeholders and senior technology leaders. He or she will be a technical thought leader for the platform.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Apply ServiceNow platform expertise to promote and guide business solutions.
• Supports the definition, guardrails, and execution of the ServiceNow technical governance, architecture Review and Design Review processes.
• Drive standardization and best practices for the effective operations of ServiceNow platform architectural model to drive value delivery.
• Works closely with the ServiceNow platform owner, engineering, and delivery teams to achieve organizational outcomes with well architected solutions on ServiceNow platform.
• Coach and apply technical standards with service and operational partners and product owners.
• Provide architecture leadership, and mentorship of ServiceNow platform concepts and develop reusable architecture and integration patterns that can be leveraged across multiple projects.
• Provides and coordinates technical evaluation of demand against platform architecture, capabilities, and practices, including considerations for integration, performance, and security.
• Design solutions and solution alternatives, effectively solicit, and incorporate feedback, and present options to all levels of leadership.
• Present clear, organized, and concise information to all audiences through a variety of media to enable effective business decisions; ability to communicate across the organization at all levels.
• Ensure the security and integrity of system and product solutions including compliance with Navy Federal, industry, architecture and information security principles and practices.
• Promotes adherence to Navy Federal's defined Project Management Framework and documentation requirements.
• Architecture Governance:

  • Provides guidance and adhere to defined enterprise standards, application and architecture principles.

  • Performs application design reviews of existing and new applications by considering performance, scalability, and business continuity.

  • Approves design documentation produced by project team, conduct code review sessions, and provides feedback.

Qualifications

• Bachelor's degree in information technology or the equivalent combination of training, education

• Extensive hands-on experience implementing ServiceNow

• Extensive Hands-On ServiceNow platform architecture experience with additional knowledge of integrated technologies

• Extensive understanding of ServiceNow capabilities and applying the platform to meet business goals

• Advanced knowledge and application of enterprise and solution architecture concepts using the ServiceNow platform

• Strong experience in the ServiceNow platform and proper use of the data model (CSDM).

• Strong experience in architecting, designing and implementing ServiceNow ITSM, CMDB, Sec Ops, WSD, GRC, PA, SPM, HR, CSM and ITOM products.

• Advanced knowledge of engineering disciplines; including operational platform and integration patterns and protocols.

• Expertise in consultative approaches with stakeholders.

• Demonstrable understanding of IT operations and service management practices.

• Experience leading discussions related to ServiceNow implementations of products and data.

• Experience in hybrid operating system environments; Unix, Windows, Network, Cloud, Containers, Serverless.

• Experience with platform planning, testing, and validation.

• Experience with Automated delivery and CI/CD pipelines.

• Advanced organizational, planning, and time management skills.

• Advanced skill exercising initiative and using good judgment to make sound decisions.

• Expert verbal and written communication skills.

Desired Qualifications

• Experience with designing and executing platform governance models.

• Experience connecting the platform data to organizational outcomes (e.g., portfolio management)

• Experience with agile delivery with a focus in SAFe.

• Experience in knowledge base for documentation and knowledge transfer efforts.

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.