Experience Analyst (Cloud Product & Pricing Platform)

tion, updates, monitoring, retirements) in the Product and Pricing Platform once launched

• Assist Product Managers in gathering, analyzing, developing requirements and test plans that capture the team members and stakeholder's needs

• Conduct and facilitate User Acceptance Testing by validating the definition of Done and being an active leader in the testing process

• Proactively sizes Product and Pricing Platform opportunities and potential improvements

• Collaborate with team members key partners, business units across the credit union, other product teams and regularly engage on the Product and Pricing vision

• Engages in product team decision making, being able to push back and propose initiatives based on data and experience

• Communicate and present plans including implementation and execution roadmaps and key business processes to senior management and to the broader organization

• Serve as an agent of change, looking for new ways to solve current ways of working problems and collaborate as a team

• Know the key metrics to be measured and how to measure it

• Produce pro/con analysis to substantiate hypotheses and drive executive decision making

• As a member of the cross functional team, apply Agile/Lean principles to continuously incrementally improve the product and product team

• Research, identify and analyze the needs and experiences of our members, the purchasers and users of NFCU financial products

• Perform other related duties as required

Qualifications

• Collaborative attitude and significant experience in being able to work with technology and business partners to ensure efficient and effective delivery

• Expertise in being a quick learner with an analytical and flexible thinking style

• Strong multi-tasking and the ability to meet deadlines

• Excellent ability to communicate effectively (written and oral) and work well on cross-functional teams at all leadership levels

• Advanced comfortability with big, undefined problems and the capability to break down problems to find solutions

• Experience working in an agile environment and the software development lifecycle

• A significantly strong data sense, combined with analytical skills to help make informed recommendations

• Business acumen with ability to leverage expertise with credibility and impact

• Ability to develop and maintain strong relationships across the organization

• Demonstrated skill and detailed orientation in having a curiosity for learning how technical process flows work

• Bachelor's Degree in Business, Management, Computer Science, Information Systems, or a related field

Desired Qualification

• Knowledge of credit union operations/processes and procedures

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.