Experience Analyst/Senior Experience Analyst

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Responsibilities

• Act as Senior Product Owner in gathering, analyzing, developing and creating user stories that capture the stakeholder's needs to provide technical solutions utilizing the automation tool PEGA

• Research, identify, analyze, and document the needs and experiences of Branch Operation Employees and NFCU members

• Collaborate with BACE members, Branch Operation stakeholders, business units across the credit union, other product teams and regularly engage on the journey vision

• Conduct and facilitate User Acceptance Testing by validating the definition of Done

• Proactively sizes Branch Operation business opportunities and potential improvements

• As a member of the cross functional team, apply Agile/Lean principles to continuously incrementally improve the product and product team

• Engages in product team decision making, being able to push back and propose initiatives based in data

• Communicate and present findings to senior management and to the broader organization, influencing upwards and laterally to drive organizational change and alignment

• Package strategic and analytical insights into clear, concise and "executive-ready" presentations

• Serve as an agent of change, looking for new ways to solve Branch Operation problems and collaborate as a team

• Conducts complex analysis and synthesizes internal and external insights and marketplace trends; focus on creating value for Branch Operations

• Know the key metrics to be measured and how to measure them

• Produce data-driven analysis to substantiate hypotheses

• Conduct competitive reviews and benchmarking

• Analyze product usage and other empirical data and how that relates to key member needs to make recommendations regarding product prioritization

• Perform other related duties as required

Qualifications

• Advanced knowledge of analytics, user experience design and business impact

• Strong documentation and organizational skills

• Strong multi-tasking skills and ability to meet deadlines

• Significant experience working in an agile environment

• Ability to develop and maintain strong relationships across the organization

• Continuous learning with respect to current trends, practices, regulations, and technology in the financial services industry

• Expert analytical and research skills along with experience working with data in a highly analytic environment

• Significant experience in analyzing user experience and cost, to size impact and opportunities

• Advanced skill delivering effective presentations to groups of various sizes

• Strong communication and collaborative skills

• Maintain skills up to date with industry standards

• Business acumen with demonstrated ability to leverage expertise with credibility and impact

Desired Qualifications

• Background in technology and experience with PEGA Automation Tool

• Advanced knowledge of credit union operations/processes and procedures

• Bachelor's Degree in Information Technology, Strategy or other related field

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131

Salary: Experience Analyst $78,400 - $141,625 annually | Senior Experience Analyst $96,900 - $162,850 annually

Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location, and market position. The salary range for this position is: $78,400 - $162,850 annually.

About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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From Fortune . ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.