HR SSC Advisor III (Payroll)

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• Resolve complex operational/processing issues, inquiries, and complaints

• Ensure work is completed within defined service level agreements

• Ensure compliance with all HR related policies, practices, and procedures

• Serve as subject matter expert and provide guidance to internal/external customers and stakeholders regarding complex SSC processes, HR services and assigned core payroll functions, systems, policies and/or procedures

• Lead, guide, and mentor less experienced staff

• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results

• Research, analyze and determine cause/impact of complex errors/omissions

• Develop, recommend, and assist in the implementation of policies, procedures, programs to improve processes and reduce errors across the SSC and/or within assigned HR SSC Payroll.

• Perform on-going quality control to ensure efficiency and accuracy of processes and procedures

• Perform research and provide recommendations for process improvements

• Perform other duties as assigned

Qualifications

• Associate's Degree in Business Administration, Human Resources or the equivalent combination of training, education, and experience

• Working knowledge of Payroll systems (e.g., Oracle Cloud, PeopleSoft, HRIS, ADP) and the interrelations among data fields and panels within the system

• Working knowledge of government regulations related to payroll taxes and payroll processing

• Proficiency in MS 365 (Excel, Word, PowerPoint)

• Significant experience in progressively responsible positions which reflect the ability to work independently; exercise sound judgment; display a high degree of initiative; and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function

• Ability to work independently and in a team environment

• Experience in leading, guiding, and mentoring others

• Knowledge of SSC assigned programs, processes, and procedures for designated and additional HR SSC Payroll functions when needed (e.g., Payroll)

• Advanced knowledge of various Human Resource issues, services, and systems

• Advanced skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices and regulations

• Advanced customer service and stakeholder management skills

• Effective database and presentation software skills

• Advanced organizational, planning and time management skills

• Advanced research, analytical, and problem-solving skills

• Advanced skill exercising initiative and using good judgment to make sound decisions

• Expert skill maintaining accuracy with attention to detail and meeting deadlines

• Advanced verbal and written communication skills

• Significant experience in human capital management systems

• Significant knowledge of Navy Federal products, services, programs, policies and procedures

Desired Qualifications

• Significant experience in human capital management systems

• Significant knowledge of Navy Federal products, services, programs, policies, and procedures

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• Best Companies for Latinos to Work for 2024

• Computerworld® Best Places to Work in IT

• Forbes® 2024 America's Best Large Employers

• Forbes® 2024 America's Best Employers for New Grads

• Forbes® 2024 America's Best Employers for Tech Workers

• Fortune Best Workplaces for Millennials™ 2024

• Fortune Best Workplaces for Women ™ 2024

• Fortune 100 Best Companies to Work For® 2024

• Military Times 2024 Best for Vets Employers

• Newsweek Most Loved Workplaces

• 2024 PEOPLE® Companies That Care

• Ripplematch Recruiting Choice Award

• Yello and WayUp Top 100 Internship Programs

From Fortune . ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.