Intern - Year Round (Business Savings and Membership)

Business Financial Risk. The Internship Program will assist in working real time reports, preventing loss, stopping fraud, completing audits, research with policy/procedures, and aiding in process mapping and system requirements and access. Assisting in developing expanding tools for case management, reporting, and data analysis; to help the BSMD program meet our ever-evolving needs and goals.

The intern must be flexible and able to support a range of responsibilities including administrative, statistical, program management, and Business Fraud & Risk operational work. This role will provide hands‑on experience with our tracking systems, basic project management, and business fraud prevention and mitigation activities, supporting ongoing initiatives within Business Fraud & Risk.

A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by clicking the "Attach Cover Letter" button during your application.

Responsibilities

• Provide support to assigned department; may work on small projects or portions of larger projects

• Support business strategy and initiatives within the business unit and/or across the organization

• Assist and collaborate with various levels of staff to accomplish tasks/assignments

• Present data findings from research and analysis; may include quantitative and/or qualitative analysis

• Maintain professionalism in all interactions, placing internal customer service and deliverables as priority

• Provide comprehensive day-to-day operational support

• Evaluate and measure effectiveness of internal programs

• Process and update data in automated systems; may generate and analyze reports Coordinate implementation of key projects involving Member Experience with appropriate personnel within the division and/or across divisional lines

• Monitor progress of projects; address and resolve issues

• Review, analyze, and report on Business Fraud & Risk's policy and procedural framework as directed

• Perform other duties as assigned

Qualifications

Required Qualifications

• Must be pursuing a degree from an accredited college/university

• Effective interpersonal, verbal, and written communication skills

• Effective research, analytical, and problem-solving skills

• Effective skill maintaining accuracy with attention to detail and meeting deadlines

• Ability to exercise initiative and good judgment to make sound decisions

• Ability to adapt to new technologies

• Effective skill in the use of MS Office Products, Asana, specifically PowerBi, Excel and Visio

• Effective skill in data analytics and process automation

• Effective organizational, planning and time management skills

• Ability to work independently and in a team environment

Desired Qualifications

• Working knowledge of Asana, Excel, Power Bi, Microsoft Office, SharePoint, and/or Microsoft Teams

Hours:

• Monday - Friday, 8:00AM - 4:30PM (minimum of 20-25 hours a week, based on school schedule)

Location:

• 5550 Heritage Oaks Drive, Pensacola, FL 32526

• 820 Follin Lane SE Vienna, VA 22180

• 141 Security Drive, Winchester, VA 22602

About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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• Military Times 2025 Best for Vets Employers

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• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence

• Military.com Top Military Spouse Employers 2025

• 2026 Handshake Early Talent Award

• Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026

From Fortune Magazine. © 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.