Intern - Year Round (Desktop Risk & Vulnerability Remediation)

and answering questions regarding software/hardware vulnerabilities in the End User Computing environment

• Maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals in benefit of vulnerability remediation

• Imaging of desktop and laptop computers - knowledge of System Center Configuration Manager (SCCM) & Microsoft Endpoint Configuration Manager (MECM)

• Conduct remote and in-person vulnerability remediation/ troubleshooting

• Update desktop applications to meet compliance requirements and user needs

• Perform monthly patch remediation on non-compliant workstations

• Clearly and thoroughly document vulnerability remediation efforts within NFCU's IT Service Management tool (ServiceNow) and track any escalations

• Resolve vulnerability tickets

  • Troubleshoot non-patch related vulnerabilities on workstations (persistent and non-persistent)
  • Patch workstations/ Perform patch remediation (update all workstations to the current compliant patch version)
  • Update Issue Tickets with action plans/ remediation plans

• Interface with vendors to facilitate vulnerability remediation efforts

• Continually evaluate opportunities to improve efficiency and effectiveness

• Troubleshoot hardware and software on vulnerability related issues

• Ensure compliance with Navy Federal Credit Union information security standards and best practices

• Performs other related duties as assigned

• Able to complete assignments within target deadlines

Qualifications

• Ability to document and apply policies, standards and procedures

• Ability to work independently and in a team environment

• Minor experience in presenting technical solutions and/or recommendations

• Novice knowledge of technical inter-relationships between software/hardware and desktop/Host systems

• Novice skill in diagnosing and troubleshooting issues

• Demonstrated organizational, planning and time management skills

• Basic understanding of research frameworks

• Possesses verbal and written communication skills

• Qualified degree program in Business Administration, Information Technology, Cyber Security or related field

About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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• Fortune Best Workplaces for Millennials™ 2024

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• Ripplematch Recruiting Choice Award

• Yello and WayUp Top 100 Internship Programs

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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.