Manager, Global Security

ysical security plans to ensure the safety of NFCU's campuses in Pensacola

• Lead Global Security team, which is responsible for alarm responses, conducting abusive member, fraud-ring, employee investigations, and coordination with law enforcement

• Manage the enterprise insurance relationship with CUNA Mutual, and the process for employee background checks

• Serve as team leader during disaster/business continuity events; prioritize tasks to be performed and authorize appropriate actions

• Manage and direct operations to ensure service level agreements and corporate objectives are met

• Develop and oversee training programs for staff to promote security awareness and ensure the effective application of security procedures; evaluate training programs to ascertain effectiveness

• Develop relationships with other business units, external law enforcement agencies, vendors, and other financial institutions to develop contacts for investigations, support, information sharing, and communication

• Monitor work environment and direct allocation of resources to ensure adequate staffing to meet production and member service standards

• Oversee local security contracts and monitor vendor performance to ensure adherence to service level agreements

• Identify physical security issues and conduct root cause analyses; take appropriate action to resolve issues

• Advise Physical Security Site operations team on construction and physical security requirements in Pensacola

• Perform post-project analyses to measure the effectiveness of new physical security and safety programs

• Identify and resolve operational and performance gaps and obstacles related to physical security

• Lead change management efforts, cross-functional initiatives and department/organization projects

• Develop, recommend, and implement new/updated policies, procedures, goals and priorities for the branch as necessitated by demands, changing conditions, or management request

• Monitor internal processes and perform quality control audits to ensure compliance with applicable federal and state laws, rules, regulations, and NFCU policies and procedures

• Prepare reports and make presentations to senior management, including Greater Pensacola Executive Leadership Team

• Provide forward thinking and technical expertise in current and emerging technologies, trends and practices

• Research, gather and synthesize data; present conclusions and recommendations to management

• Maintain thorough knowledge of applicable federal and state laws, rules, regulations and NFCU policies and procedures

• Perform other duties as assigned

Qualifications

• Expert knowledge of applicable federal and state laws, rules, and regulations

• Expert knowledge of the design, installation and operation of security systems and related equipment

• Extensive progressively responsible experience leading and managing a multi-functional and multi-location security operation, preferably in a large financial institution

• Extensive experience collaborating across organizational boundaries and building partnerships across functions

• Extensive experience working with all levels of staff, management, stakeholders and vendors

• Extensive experience managing cross-functional, multi-dimensional teams and projects of the highest complexity which have business risk and impact

• Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling

• Advanced knowledge of change management principles and practices

• Extensive experience supervising and leading employees

• Expert skill summarizing information and clearly identifying key elements, patterns, results or relationships

• Expert skill reading and interpreting schedules, directions, blueprints, diagrams, and engineering drawings

• Expert skill maintaining composure in a stressful and changing environment

• Expert skill interacting with staff, management, vendors and members diplomatically and tactfully

• Expert skill exercising initiative and using good judgment to make sound decisions

• Expert organizational, planning and time management skills

• Expert research, analytical, and problem solving skills

• Expert skill using innovative thinking to solve problems and facilitate the decision making process

• Expert skill identifying and analyzing business requirements and recommending solutions

• Advanced skill developing and implementing programs in a leadership role

• Expert verbal and written communication skills

• Advanced database, word processing, spreadsheet, and presentation software skills

• Master's degree in Security Management, Engineering, or related field, or the equivalent combination of training, education, and experience

• Required - Valid State of Residence Driver's License

Desired Qualifications

• Law enforcement background

• Advanced knowledge of NFCU's policies, procedures, products, and services

Hours: Monday - Friday, 8:00AM - 4:30PM ( on-site, not a hybrid position )

Location: 5510 Heritage Oaks Drive, Pensacola, FL 32526

About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• Fortune 100 Best Companies to Work For 2025

• Yello and WayUp Top 100 Internship Programs

• Computerworld® Best Places to Work in IT

• Newsweek Most Loved Workplaces

• 2025 PEOPLE® Companies That Care

• Newsweek Most Trustworthy Companies in America

• Military Times 2025 Best for Vets Employers

• Best Companies for Latinos to Work for 2025

• Forbes® 2025 America's Best Large Employers

• Forbes® 2025 America's Best Employers for New Grads

• Forbes® 2025 America's Best Employers for Tech Workers

• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence

• Military.com Top Military Spouse Employers 2025

• 2025 Handshake Early Talent Award

From Fortune . ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.