Manager, Mortgage Origination

anage and direct operations to ensure production goals, service level agreements and corporate objectives are met

• Monitor work environment and direct allocation of resources to ensure adequate staffing to meet production and member service standards

• Conduct benchmarking and trend analysis to drive continuous improvement and elevate service performance, increase member experience quality, generate revenue, minimize financial risk, and maintain high operational efficiency

• Identify and resolve operational and performance gaps and obstacles; implement changes and improvements

• Collaborate with various levels of staff as well as processing/closing teams to ensure loans are closed expeditiously with appropriate documentation

• Provide ongoing training for staff; coach, evaluate, and provide corrective guidance; provide regular feedback to staff on their performance based upon key performance indicators; evaluate training to ascertain effectiveness

• Provide feedback to Regional Manager on branch production, local market trends and competitive standing within the lending area

• Develop new business opportunities by participating in financial presentations, local realtor/builder events and sales meetings

• Build and maintain effective relationships with, staff, management, real estate professionals, builders, and with geographical branch partners to facilitate member awareness via Home Buyers Seminars, Lobby Days and mentoring/training opportunities

• Maintain thorough knowledge of and ensure compliance with applicable federal and state laws, rules, regulations and NFCU policies and procedures

• Monitor and analyze changes to applicable federal and state laws, rules and regulations; develop action plans for implementation/dissemination, and coordinate changes with affected branches/divisions

• Perform quality control audits to ensure adherence to applicable federal and state laws, rules, regulations, industry best practices, and NFCU policies and procedures

• Optimize member satisfaction by coaching team members to focus on communication and timeliness

• Provide timely updates to staff on systems, programs and regulatory changes

• Develop and implement new/updated policies, procedures, goals and priorities for the branch as necessitated by demands, changing conditions, volume and/or management request

• Oversee the completion, evaluation, and submission of reports to senior management

• Develop and execute section budget

• Serve as change management lead for branch; apply change management principles and knowledge to conduct organizational assessments, develop strategies, change roadmaps and plans

• Perform supervisory/managerial responsibilities

• Ensure adequate/skilled staffing; select employees

• Establish performance goals and priorities

• Prepare, conduct and review performance appraisals

• Develop, mentor and counsel staff

• Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)

• Ensure section/branch goals and objectives align with division/department strategy

• Ensure efficiency of operations

• Perform other duties as assigned

Qualifications

• Expert knowledge of applicable federal and state laws, rules and regulations

• Expert knowledge of conventional, FHA, and VA loans

• Expert knowledge of financial industry trends, lending practices, products and services, technology, and regulations

• Extensive progressively responsible experience leading and managing a mortgage/equity operation, preferably in a large financial institution

• Extensive experience working in a high volume, fast paced environment

• Extensive experience in supervising and leading employees

• Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling

• Ability to travel, scheduled or unscheduled, to lending area, including remotes Desired - Advanced knowledge of NFCU products, services, programs, policies and procedures

• Expert skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes

• Expert skill presenting findings, conclusions, alternatives and information clearly and concisely

• Expert skill interacting with staff, management, vendors and members diplomatically and tactfully

• Expert skill building effective relationships through rapport, trust, diplomacy and tact

• Expert skill exercising initiative and using good judgment to make sound decisions

• Expert skill interpreting and applying applicable federal and state laws, rules and regulations

• Expert analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships

• Expert skill identifying and analyzing business requirements and recommending solutions

• Expert skill in producing desired results and achieving goals and objectives

• Expert skill maintaining accuracy with attention to detail and meeting deadlines

• Expert organizational, planning and time management skills

• Expert verbal and written communication skills

• Advanced database, word processing, spreadsheet, and presentation software skills

• Bachelor's degree in Finance, Economics, Business Administration, or related field, or an equivalent combination of education, training, and experience

Desired Qualification(s)

• Master's degree in Finance, Business Administration

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 1928 East Highland Ave Suite F106, Phoenix, AZ 85016

About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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• Ripplematch Recruiting Choice Award

• Yello and WayUp Top 100 Internship Programs

From Fortune . ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.