Mortgage Loan Officer I

ure progress and inclusion of required mortgage processing information (e.g. verifications of employment, assets, income and liabilities; appraisal reports, Navy Federal and investor requirements, etc.)

• Maintain contact with the member, Realtor and/or seller during the entire loan process

• Monitor mortgage loan process and ensure compliance with Federal laws, as well as, Navy Federal, NCUA and secondary market practices, guidelines and regulations

• Remain available to members and/or their real estate agents during scheduled evening hours after assigned work days and during scheduled hours on assigned days off (e.g. weekends)

• Request and obtain documentation needed and forward to Mortgage Processor

• Respond to inquiries about mortgage applications, processing status, problems and concerns

• Seek and leverage opportunities to conduct outside marketing and promotional activities to members and potential members through financial presentations, local events and realtor/trade shows and events

• Take first mortgage loan applications via face-to-face interview, mail and telephone

• Resolve or arrange for resolution of operational/processing issues, inquiries and complaints

• Respond to inquiries and resolve any issues concerning the processing of applications

• Review application for completeness, data integrity and accuracy; determine if additional information and/or supporting documentation is required

• Perform other duties as assigned

Qualifications

• Ability to work effectively and efficiently with automated systems

• Familiarity with accounting, credit, and/or lending principles and techniques

• Experience in member/customer service preferably in a related field/industry, such as realty, insurance, retail banking or financial institution

• Exposure to lending application and approval process

• Familiarity with mortgage lending concepts and principles

• Familiarity with banking/financial industry standards and practices

• Incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks

• Effective database and presentation software skills

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective skill in actively guiding members through interactions to reduce member effort and enhance member loyalty

• Effective skill in comprehending, analyzing, applying and communicating complex written legal documents

• Effective skill speaking and/or presenting in front of groups in a professional setting

• Effective word processing and spreadsheet software skills

Desired Qualification(s)

• Working knowledge of Navy Federal Mortgage Production and/or Servicing Systems

• Working knowledge of mortgage/equity loan processing, closing and documentation requirements and regulations

• Familiarity with mortgage lending requirements, regulations and procedures for VA and conventional loan programs

Hours: Monday - Friday, 8:30AM - 5:00PM

Location: 9633 Levin Road NW, Silverdale, WA 98383

About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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• Fortune Best Workplaces for Millennials™ 2023

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• Ripplematch Campus Forward Award - Excellence in Early Career Hiring

• Yello and WayUp Top 100 Internship Programs

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Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.