Supervisor Investment Advisory Center

f in accordance with FINRA, SEC, NFIS Compliance, and NFCU policy and procedure guidelines

• Respond and ensure timely/accurate resolution to escalated member inquiries from staff

• Lead the development of IAC registered representatives' individual business plans and production goals through initial/ongoing review, counseling, reassessments, and ensure their alignment to achieve firm goals

• Develop key performance indicators and quality standards for IAC revenue and process performance, member satisfaction, and monitor/analyze results to determine corrective measures and recommendations for efficiency improvements

• Listen, monitor and evaluate appointments on a scheduled basis to determine staff quality, responsiveness and professionalism and determine corrective actions
  Compile, prepare and review activity reports, production documents, required regulatory reports and internal/external audits

• Act as advocate to promote NFIS products and services to GPO business units through participation in NFCU business and community activities, presentations and promotions
  Ensure IAC staff adheres to federal/industry regulations and NFIS standards, processes and procedures

• Serve as a resource for IAC staff regarding NFIS, NFCU and strategic partner strategies
  Keep current and communicate financial planning trends, regulatory changes, and insurance industry changes/trends changes to staff

• Maintain, apply and communicate knowledge of changes and new trends in systems/technology

• Conduct NFIS training to NFCU business units and on-going coaching, role-playing, and training for IAC staff

• Perform supervisory duties:

  • Set performance standards and expectations; selects, manages, measures, rewards, and develops staff to ensure desired results
  • Set clear direction to ensure goals and objectives align with department's policies and procedures and company strategies
  • Create a professional, positive work environment and excellent service delivery is encouraged
  • Evaluate budget requirements and recommend changes to budget to support business objectives and needs

• Performs other duties as assigned

Qualifications

• Experience within the financial services industry, preferably with customer interaction

• Experience in a leadership or supervisory position

• Previous experience as a registered representative of brokerage/investment/insurance products and services

• Previous experience with creating, managing commission and related production plans

• All required licenses and registration: FINRA Series 7, 24, and NASAA Series 65 & 63 or 66 registration and Life and Health Insurance Licensed within 90 days

• Working knowledge of regulations related to brokerage/investment industry

• Strong interpersonal, verbal and written communication skills

• Strong organization, planning, and time management skills

• Strong research, analytical, decision-making, and problem-solving skills

• Working knowledge of marketing/promotion practices and programs

• Desired - Bachelor's Degree in a related field or equivalent related experience

• Desired - Thorough knowledge of investment and insurance products and services

• Desired - Thorough knowledge and experience as a Registered Representative such as a Financial Advisor or registered support position

• Desired - Knowledge of NCUA standards and related federal, state and industry regulations

• Desired - Knowledge of Credit Union Service Organization and related processes and procedure, and regulations

• Desired - CFP, ChFC

• Desired - Knowledge of Navy Federal organization, programs, policies and procedures

Hours: Monday - Friday, 8:30AM - 5:00PM

Location: 5510 Heritage Oaks Dr. Pensacola, FL 32526 | 820 Follin Lane, Vienna, VA 22180 | 9999 Willow Creek Road San Diego, CA 92131 | 11270 St Johns Industrial Parkway South Jacksonville, FL 32246 | 9001 Airport Freeway, 9th Floor Suite 925 North Richland Hills, TX 76180

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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• Computerworld® Best Places to Work in IT

• Newsweek Most Loved Workplaces

• 2025 PEOPLE® Companies That Care

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• Military Times 2025 Best for Vets Employers

• Best Companies for Latinos to Work for 2024

• Forbes® 2025 America's Best Large Employers

• Forbes® 2025 America's Best Employers for New Grads

• Forbes® 2025 America's Best Employers for Tech Workers

• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence

• Military.com Top Military Spouse Employers 2025

• 2025 Handshake Early Talent Award

From Fortune . ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.