Life Claims Specialist (NRF)

nding requirements, claim status updates, and claims decisions as part of the overall claim handling process.

• Manage phone and transactional responsibilities while adhering to strict confidentiality and privacy standards.

• Research and evaluate solutions to situations that arise and resolve concerns on an "as-needed" basis which oftentimes includes deviating from procedures .

• Maintain organization, accuracy, and timeliness in individual case management system; capture and document claim related information accurately and/or refer tasks as appropriate .

• Maintain production and claims quality standards.

• Embrace new technology and serve as an advocate by educating beneficiaries and field representatives.

• Supports digital savvy capabilities in self and others and adapts to changing environments and new situations effectively and positively.

• Work effectively with unstructured teams, situations, or environment.

• Participate in team meetings, projects and committee work as appropriate , including development of process improvements.

• Assist with special projects and initiatives, as needed to support the business.

Qualifications

• Bachelor's degree or equivalent combination of education and work experience.

• Previous experience with life insurance desirable.

• Must be technically savvy with the ability to toggle between multiple applications and/or computer monitors simultaneously.

• Exhibits empathy and strong client focus and customer service skills.

• Able to analyze complex information and asks thoughtful questions to understand the situation.

• Demonstrated ability to work with a high degree of accuracy in handling detailed technical work.

• High degree of self-motivation with proven initiative in accepting responsibility for work results and in contributing cooperatively to group goals.

• Skilled at developing and maintaining effective working relationships with a positive, confident attitude; exhibits objectivity and openness to others' views.

• Strong organizational skills, with demonstrated ability to independently set priorities and to meet deadlines.

• Proven ability to maintain strict confidentiality and exercise tact and diplomacy with field/clients and beneficiaries.

This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form.Non-Registered Fingerprinted - FINRA

Compensation Range:

Pay Range - Start:

$48,580.00

Pay Range - End:

$90,220.00

Geographic Specific Pay Structure:

165 - Structure 110 (Exempt): 53,410.00 USD - 99,190.00 USD

165 - Structure 115 (Exempt): 55,860.00 USD - 103,740.00 USD

We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.

Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!

Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.