Manager of the Field Network Team

al partners, business partners, and internal stakeholders.

• Influence and build trust with key technology and business leaders.

• Manage risks in technology decisions related to operational support services.

• Resolve complex service management issues, acting as a liaison between IT and business areas.

• Ensure compliance with best practices to enhance service quality and customer experience.

• Motivate teams to take ownership, fostering accountability and positive action.

• Communicate priorities clearly and effectively across local and global teams.

• Identify and implement opportunities for service improvements, optimization, and automation.

• Develop standard operating procedures and understand business processes and key performance indicators.

Bring your best! What the role needs?

• Bachelor's in Computer Science, Information Systems, or equivalent experience.

• Networking experience (Preferred)

• Experience managing network operations with diverse technologies.

• Skilled in handling escalations with partners and teams.

• Expertise in Engineering and Operational Support standards.

• Ability to influence and negotiate with vendors and team members.

• Experience leading complex technical decisions.

• Prioritize scope, risk, and quality to meet business needs.

• Effective communicator at all organizational levels.

• Experience with Agile & Scrum, focusing on CI/CD.

• Drive process improvements and manage vendor relationships.

• Strong analytical and communication skills.

• Nice to Have: Telecom experience.

#LI-Hybrid

Compensation Range:

Pay Range - Start:

$102,060.00

Pay Range - End:

$189,540.00

Geographic Specific Pay Structure:

We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.

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Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.