Risk Client Onboarding Sr. Specialist - Hybrid

weekly calls with advisors subscribed to the service to give status updates or background information on 'in process' work as well as work through best practices with advisors so that they can fully leverage our services and Home Office technology.

• Recommend and implement improvements to standard work and/or work processes.

• Mentor less experienced staff in technologies and standard work.

• Perform quality checks for peers and more junior staff.

• De-escalates issues and conflicts while, creating, maintaining, and reestablishing, when needed, confidence in HO resources.

• Strong understanding of our business priorities and ability to identify process or technology enhancements that will improve our network office, advisor, field team member, and home office experience.

Qualifications:

• Bachelor's degree in business or an equivalent combination of education and progressively responsible work experience.

• Minimum of three years of financial services experience with demonstrated knowledge and understanding of Northwestern Mutual risk products, markets, technologies, and services.

• 1-2 years of experience preferred with field risk operations activities such as input, monitoring underwriting cases, and executing policy delivery tasks.

• Highly motivated and self-directed with the ability to manage and prioritize concurrent assignments.

• Strong customer service skills

• Comfortable learning new technology and tools

• Preferred - experience working with or as part of NM field force

• Preferred - experience building new processes/process improvement

• Ability to build relationships, apply knowledge across complex business areas, and effectively navigate the organization to solve problems and find solutions. Deals well with ambiguity.

• Strong consultation, organizational and communication skills including ability to establish rapport.

• Strong mentoring/coaching skills and the ability to lead development and training of junior team members.

• Ability to influence without authority.

• Demonstrated problem solving through analytical ability, judgment, and decision-making skills. Focuses on the best interest of the service experience while complying with all relevant laws, regulations and policies.

• Demonstrated interpersonal, leadership, and verbal and written communication skills.

#LI-Hybrid

#ID-Hybrid

This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form.Non-Registered Fingerprinted - FINRA

Compensation Range:

Pay Range - Start:
$56,140.00

Pay Range - End:

$104,260.00

Geographic Specific Pay Structure:

Structure 110:
$61,740.00 USD - $114,660.00 USD

Structure 115:

$64,540.00 USD - $119,860.00 USD

We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.

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Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.