Senior Director, Elevate Field Experience Workstream

ta program.

• Collaborate with product, engineering, architecture to ensure alignment with program experience objectives.

• Defines the vision, strategy, and epics for field data through synthesizing strategy, research and feedback.

• Responsible for defining and monitoring strategy, OKRs, and operational metrics across all channels.

• Responsible for the experience portfolio and outcomes.

• Accountable for the business case development to support experience outcomes.

• Responsible for development of roadmaps, the prioritization of work on such and the subsequent execution of work.

• Accountable for developing fact base for program.

Qualifications:

• Bachelor's degree or equivalent work experience in project, digital product management, IT or client operations. A graduate degree is a plus

• 7 - 10 years of experience in driving data driven and targeted customer experiences

• Demonstrated client-centric mindset and e xcellent strategic agility along with managing vision and purpose

• Strong communication and organizational influence skills

• Proven business architecture mindset (ability to transform business processes through people, process, technology and information insights)

• Demonstrated ability to build relationships, gain confidence and work collaboratively with colleagues and leaders at all levels to identify and resolve issues

#IN-POST

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Compensation Range:

Pay Range - Start:

$107,730.00

Pay Range - End:

$200,070.00

Northwestern Mutual pays on a geographic-specific salary structure and placement in the salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity as well as the cost of labor in the market; and other conditions of employment. At Northwestern Mutual, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Please note that the salary range listed in the posting is the standard pay structure. Positions in certain locations (such as California) may provide an increase on the standard pay structure based on the location. Please click here for additional information relating to location-based pay structures.

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We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

If you work or would be working in California, Colorado, New York City, Washington or outside of a Corporate location, please click here for information pertaining to compensation and benefits.